Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

30 days notice

I want to cancel both my contracts with 02 they end this month but i dont have the sim cards to text to cancel also there is no one to one chat to talk to any one so how do i go about it ?

Data allowance

I am a nurse specialist who has to isolate due to having a medical diagnosis which makes me vulnerable to coronavirus. I am going to work from home using my phone as a hot spot. Can I have unlimited data free of charge in order to do my work ?

number swap

can i keep my old o2 number from a contract that was in my dads name , ive now opened a new contract in my name but would like to get my old number from the last contract, the contract in my dads name will be paied off once i know i can get my number


I havebeen furloed and can only pay towards my bill.. how do i do that without getting cut off

juliez by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sim not provisioned

hi, I just upgraded my phone but my sim card is say not provisioned how do I sort it?

fautly phone

been on the phone to 02 mulitple time now about my phone its faulty and they keep cutting me off how do i send it back still in the cooling off period

Dallas82 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Iphone update using data?

I Had my phone connected to wifi when iOS 13 was installed, But when I checked the mobile data usage on my handset it says it’s increased by 24gb is this a glitch or has it used 4g to update?

Alexxx1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My data does not work

I have a new contract and I have 30gb allowance but mobile data does not work. What do I do?

UmmeS by Level 1: Joiner
  • 11 replies
  • 0 kudos