Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! When will my old number port across to O2?

Hi, yesterday I ordered a new pay monthly contract and supplied my PAC code. I got the new sim today but I don’t know when my old number will port to the new sim.

Resolved! New SIM card for iPhone 12

I have iPhone 8 4g, now have i12 what have got to do with 5G SIM card .

Resolved! please camcel my current contract

my current contract is expired. i have ordered new contract. so pleasee cancel my current contract.my current tarriff is about 10.14 pounds. please cancel it.

No Data (Internet) in Bury St Edmunds

No mobile data at all (can't access WhatsApp, etc...) in Bury St Edmunds for the last three days. Network checker says mast near my area is not working as it shoud. Called O2 but they don't give me any indication of when will the problem be resolved....

Samsung Fold 3 Starter Pack

Hi - how do you claim the free Starter Kit for the Samsung Fold 3? I dont see any codes or information in my box/emails. Thanks

Number port half failed

I moved to O2 last week, ported my number across successfully although security checks failed for no apparent reason. It worked when I called an advisor. I then advised my wife to do the same and she brought her number across from Smarty by calling a...

Resolved! My order is out of stock and I payed £20 wil I still get it

My order for my iPhone 11 went through and took £20 for it but I got an email saying it’s out of stock would I still get the phone

Resolved! don't shows Wi-Fi calling optiion

I am using Samsung S20 ultra 5g when I go to the call setting I do not have the option of WI-FI calling Please advise how to add wi-fi calling Thank you

Sim activation

Recently ordered a new phone contract and received today. How to activate SIM card ?

Resolved! Unknown item on bill

Hi I have noticed some items on my bill that I don’t recognise

O2

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