Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Emails

My last few emails from o2 have been going to my mum’s email address rather than mine.

Resolved! Direct debit

I no I set up a DD for my phone and I get paid on the 10 it will go out on the 11 I think

Resolved! Overcharged in my last bill

Hi there, i was overcharged in my last bill. What do i need to do to resolve this?

Resolved! Change of sim.

I bought a new phone on upgrade so kept my number, went from 4g to 5g. I put a new sim card in, went to settings and loaded everything. This was Thursday. This morning, Saturday, i checked and no network connection. I took it to an o2 store who check...

Resolved! Lost SIM Card

Hi, my father has lost his mobile phone, which has an O2 SIM card in it (pay monthly, SIM-only contract). How can he obtain a replacement SIM? Thanks Alan

Wi fi calling

Hi, I know this has been discussed before but after trying all the previous advice can anyone suggest anything else? My wi fi calling has disappeared from my Samsung A70. It's not in the settings anymore but does intermittently come back but then dis...

Wifi and 4G Calling on Samsung Galaxy S10

Hi, I have a Samsung Galaxy S10. It was an unlocked purchase, not from O2. I cannot get Wifi and 4G Calling setup. This is aggravating as it is the specific reason I switched having complained to my previous supplier. My 3g signal in my home is truly...

Resolved! My contract

First off please get my name correct, which I have asked you to do on several occasions It is YVONNE [personal details] . I bought a £10.00 monthly sim. The first payment was taken from my bank account on 22 July 2021. I thought that covered everythi...

Resolved! Sim only

I would like to purchase a sim to put in an old phone. The £10 sim only comes with a phone ? I just want a SIM card ?

Resolved! I’ve been overcharged

I’ve been overcharged in the last 2-3 months for roaming even if I’ve been in the UK. It’s a double amount that I used to pay now. I can’t find any contact details where to complain… I definitely want my refund.

O2

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