Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change payment day for a pay monthly item

I bought a pair of ear buds on the pay monthly thing, but they are taking the payment on the wrong date, I can’t seem to find a contact number for this department, any ideas?

Resolved! Phone recycling offer

Hi, I've just upgraded from a Samsung s10e to a Samsung S21 5G. The offer says I can get an additional £150 on my phone recycling, by putting my Order number in the Promo code. I have done this, but just says invalid code. Any thoughts, please?

Resolved! Order delivery [Personal details removed]

I’d like now when well by send my order [Personal details removed]

No help from customer service/Complaints

Hi, I am really hoping someone can help me. I have now been a week and a bit without any service on my phone. 5 phone calls to O2, 3 live chats and 2 complaint emails sent (no response received)Over a week ago, I misplaced my phone for two hours call...

Resolved! Cannot activate/deactivate voicemail or Call Alert

Hi everyone, I know the forum members are O2 customers like myself but I am hoping someone from O2 may see my post or that another member has had the same issue a knows how it can be resolved. I joined O2 Pay Monthly on 15th January with an iPhone 7,...

Resolved! Next day replacement handset

Can anyone help,I'm waiting for a replacement phone as I dropped this one n cracked my screen. I'm paying £45 excess for 24 hour replacement. No despatch e-mail,nothing in my orders page of my o2 app. Really not happy!

Resolved! Contacting 02

Is everyonecelse in the same boat as me in contacting 02 impissible to reach, they ard taking our money, but no personal service whatsoever just like every other service these days

Resolved! Trade in

Hello. I was about to send my iPhone 12 Pro Max in so that I could use the money to upgrade from an iPhone 12 Pro Max to an iPhone 13 pro max

Resolved! How do I change my payment date?

How do I change my payment date??

Resolved! Replacement sim

Hi alli have received a replacement sim for the one I lost and have put it in the phone. it won’t let me make calls or send texts because it says I have an outstanding bill but it’s all paid up to date and the next amounts are due 15th October (airti...

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