Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236521 Views
  • 2 replies
  • 2 kudos

Resolved! My phone service

I paid my airtime bill at 8am my service has still not resumed? I am unable to call o2 because of this??

Briony by Level 1: Joiner
  • 516 Views
  • 2 replies
  • 0 kudos

Resolved! Majorca

I’m due to travel to Majorca and I can’t see if Majorca is included in the European zone and so I can use my phone as if I’m in the U.K. Majorca is in the EU yet an o2 advisor has confused me and advised it’s not part of the Europe zone inclusivity. ...

ChazT by Level 1: Joiner
  • 3246 Views
  • 8 replies
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Resolved! Hospot

Hi,I recently had to update my phone to factory (network) settings. Have loads of issues with my virgin wifi at home so often go on my hotspot. Now instead of having a toggle to turn the hotspot on and off, i get “set up personal hotspot”. It directs...

AshFir by Level 1: Joiner
  • 1478 Views
  • 4 replies
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Resolved! Change Bank Details for Direct Debit

How can you change your bank details for monthly Direct Debit my next payment is due 1st August and I would like future payments to be taken from a different bank account.

Craig72 by Level 1: Joiner
  • 1064 Views
  • 3 replies
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Data roaming

HiI am in Menorca Spain , I have my data roaming on but unable to connect to the internetIs Menorca free roaming on my tariffRegards Dave

Ds1 by Level 1: Joiner
  • 817 Views
  • 2 replies
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SPEAKING TO A REAL HUMAN

How do I get help from an actual person who can help answer my question. The FAQ Section and My O2 is not helping me and I cannot seem to get through to a human being. THIS IS POOR CUSTOMER EXPERIENCE and probably my last contract with o2 after over ...

BiancaJ by Level 1: Joiner
  • 608 Views
  • 2 replies
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Resolved! Picture messaging costs

Hi. I’m using an iPhone and I’d like to know why I’m being charged for sending picture messages.Pictures I’m sending are being sent through iMessage which is free and they are going to another iPhone which also has iMessage enabled so I don’t know wh...

DNM by Level 1: Joiner
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  • 1 replies
  • 0 kudos