Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I need my phone back online it’s off

I need my phone line back on line

Resolved! Delivery 2 weeks late of Apple Watch

I have called you on 6 occasions and need to speak to a manager regarding a delivery that is 2 weeks late. I have requested a call back from a manager on 3 occasions with no call back. Mark Richards. [Personal details removed]

Resolved! OC bills

does anyone have a telephone number for O2 billing -? I did have a number which I tried , was told it had changed to 0845 655 2000 which I then tried only to get a message sorry this number is not in service - clearly O2 do not wnat anyone to call th...

Resolved! Cannot call from abroad

I am currently in Barbados and had an international bolt on installed on my account so I could call my Mum in the hospital while I was away and nothing works. I get data and messages, but I cannot make calls. I use the 011 44 prefix, but I keep getti...

Resolved! Voicemail

hiI am in Jordanmy voicemail is disabledplease helpit’s urgent

I haven't defaulted

I discovered last night that 02 have applied a default notice to a handset credit agreement taken out in 2016 and which is showing as paid in full on 22/02/2018. I'm now in the situation where my credit rating has been decimated. I've spoken to custo...

Removing an ex and his phone from my account

I'm in an awkward position whereby I have extracted myself from a toxic relationship but I still have my ex partners phone on my account. It says the contract doesn't end until 2023 but I need to cut all ties, including being released from paying his...

Resolved! New contract

Placed a order on the 24th last month and the only email received was “order received and is in full steam ahead” ever since then I’ve been checking my emails and nothing. Can’t even go to myO2 page to see it.

Out of stock upgrade

Hi,I have just upgraded my phone via the O2 website- iPhone 12 pro max. I received confirmation of this and then received an email to say my phone is out of stock and that they have ordered one from the supplier. How long will it take for my phone to...

Resolved! Delay due to stock

Dear Sirs. I recently upgraded my phone. At the time of doing so the indication on the O2 website was that the phone was on stock and available immediately. It was o my on completing my order that I received an email informing me of their stock issue...

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