Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlock tablet

Hello. I got my daughter a tablet on 02 and I tried to put SKY SIM card in it as the man at sky said it would work as both networks run off the same mast. I wanted it so she can watch sky go for free as we are going on holiday in the UK and the journ...

Resolved! Hi the monthly charge is wrong it should be cheaper I changed tariff

Hi I’ve changed my tariff about 2 months ago now and this month is suppose to be cheaper than than my last tariff but it’s still the same and hasn’t changed when it should have changed I got one with less data for the better price but still no change...

Resolved! Keeping number

I have swapped to another o2 contract and I’ve entered my PAC. It appears now that somethings are registering on my new phone and some with my old phone. But my calls are only coming through on the new number that I don’t want to keep?

Resolved! Switching my o2 account

I’m getting a new phone but a family member was using their o2 account paying my phone monthly now I’m getting my phone on my own o2 account will my phone number change ? As I want it to stay the same

Charged for data without permission or warning.

I received a text stating I had less than 250mb of data left a week ago. Today I received a text that I had used all of my data and was immediately charged £2 for an extra 100mb of data that I did not want or ask for. I would like a refund of that £2...

Wrong number showing on Sent text messages

I set up my new phone yesterday and ported my old number across. If I send a text it shows it as coming from the number on the sim prior to my number porting across. I can receive texts to my ported number, and calls correctly show my ported number, ...

Resolved! Phone says delivered

I have upgraded to an iPhone 12 Pro Max and it says it was delivered today and signed by someone called ‘TAYLOR’. I don’t know any Taylors in the area and nobody lives with me of that name. There was no card left through letterbox and no picture take...