SIM not active

[Tomwalsh1991]

Hi, My phone got stolen on the 15th. I got a replacement SIM card the next day, but 24 hrs after getting it into my new device, my SIM still isn’t working and I can’t make calls. Please help.

[Cleoriff · Accepted solution]

@Tomwalsh1991 

You need to contact O2 and ask them to lift the bar on your account. You can call them using Skype. All numbers and details are in this guide Guide: Coronavirus Community Help and Support