Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SMS not sending from new iPhone 13

New iphone 13 arrived today. yesterday agreed to renew contract with O2. Bolt on for 50 SMS a month but they won’t go through. Can someone help please? Tried chat but you are busy and if I call 202 you cut the call. Not happy

Talk to a real person

Why is is that when you try and call O2 via the 202 number its just automated trying to speak to a real person and they keep refering you to the My o2 app. what the point when you cant even get to that stage and there is no one on the other end of th...

Resolved! Can’t receive calls

Hi I’m currently in Amsterdam and can’t receive incoming calls? can you help? Thanks James

Resolved! Better deal

Why do loyal o2 customers with more than one contract not get a better deal on a upgrade than a new customer or other providers offer

Resolved! closing old account and opening new one

Hi how do I set up a new account page I was told now I'm not on pay as you go to close this one and open a new one

Resolved! Airtime price

Afternoon, I have been an 02 client now for many many years and have religiously renewed my contract with yourselves but am seriously thinking of leaving, I have had a quote of £44 a month to renew my contract with a Samsung s20 with 30g of data, unl...

Resolved! Changing bank details

I need to change bank details

Resolved! Return an item for Exchange

I've ordered the wrong size Apple Watch 7 online and want to exchange for larger size, do I have to send it back through royal mail or can I take it into a store to swap?

Now can’t text Heart Radio!

I’ve never had a problem texting Heart radio (82122)… for the past few months I can’t. Says ‘Not Delivered’ in red EVERY time. Spend cap never reached now…(none used!!!) and no blocking to premium rate numbers. Not changed settings or phone or contra...

Resolved! I am unable to reedem my airtime rewards

I am not able to reedem my airtime rewards balnce

O2

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