Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No SIM card recognised

In the middle of a phone call today my phone cut off and the signal disappeared. Then a message came up saying no SIM card, I’ve had this phone for over a year with the same SIM card and it happened out of the blue. Can you help resolve this matter p...

Resolved! Incoming Text & Voicemail charges charges

Hi, I am a postpaid customer and I am travelling to India. I want to know if I will be charged for: - incoming text messages- someone leaving voicemail I understand me sending out any text, accessing voicemail, making calls using my phone in India wi...

Resolved! Changing payment card

I need to change my payment card details, as my card has expired

Resolved! SIM Swap help?

okay so, i lost my phone (presumably stolen) last Wednesday. i called Customer Service on Thursday to report it so it could be blocked and then decided on Friday to pay off my contract to upgrade. My new phone arrived on Sunday but i wasn’t so much a...

Resolved! Recent charges

Where has the recent charges option gone off the billing page I need to see some recent usage.

Resolved! New 5G sim

Hello I got a new phone and it came with a 5G sim I’ve just put the new sim in and it’s not working

Resolved! Billing

I paid my bill but the barr is still not lifted

Im hard of hearing

Im waiting for my refund and still haven't got it and would like to make a complaint. I'm deaf and I can't call on the phone x

Roaming - when making a call I get cut off when connected

Roaming - when I am making a call I get cut off when connected. It happens when I am calling UK and Non UK numbers. I can use internet but looks like there is an issue with calls.Is it something on O2 side or shall I try and manually change network I...

Resolved! Name change

Hi I wish to change the name listed with my account.

O2

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