Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade SIM swap debacle

Recently upgraded from iPhone X to iPhone 12 , phone arrived and after a couple of days thought I’d start using it , done the usual then realised the new SIM was required for a 5G phone , obliged with the directions and sent the text for swapping , o...

Resolved! Tablet

I have a Tablet with 02. I pay every month. I need to know what is left on the account. I thought I had finished paying it off by now but obviously not as its going out of my bank every month. I cant get into the account as I have forgotten my codes ...

Resolved! contacting an advisor

how do you actually get to speak to someone every time i click contact us sends me back to a page i was just on

Number swap between 2 contracts on 02

So I have had an ongoing issue with the numbers changing over, I have spoken to 24 people from 02 over the course of 8 days, many of which keep cutting me off or passing me from pillar to post through various teams who still haven't rectified the pro...

Resolved! I am trying to upgrade and confused

I am confused as to how I upgrade and what the prices are. I’d like to speak to a human being please. Derek

smishing text

I received a text, seemingly from O2 saying my bundle was being cancelled due to inability to verify payment method. Unfortunately trying to close it, caught the link but didn't fill in anything before shutting it down - is my info in danger?

Iwatch

Bought and registered iwatch 6 cellular over 72 hours ago and sill unable to use the cellular part of the watch. How long does it normally take to be registered?

Unable to receive or make calls

I called support at 2pm about poor downloading times and the phone cutting off half way thorugh calls.The call staff said that she will reset my hand set as it said i was useoing a smartphone and not an iphone 11 max as i am. Shortly after she asked ...

Resolved! Apple iwatch setting up mobile data

So I’ve purchased a series 5 iwatch from o2. Can see the tariff on my o2 app. Gone to set it up this morning and when I click on the set up mobile data tab on my iPhone it comes up with “Your o2 account is not eligible to enable mobile data on your A...

Changing contract from vodafone to o2

Change contract

O2

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