Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacement Phone

Hi There, Could I have a status update on the below phone repair/refurb please. I replied to the email last week to confirm I am happy to pay the cost but have heard nothing since. [personal details removed] Thanks Simon [personal details removed]

Phone

Hi was woundering if I cud add a nuther phone to my account

Device upgrade

I have upgraded from my old device to a new one. As its a 5G device I've got a new sim card with it. I would like to know how to activate this sim and also keep the existing number.Thanks

Incoming calls

My phone does not ring when someone calls and I am unable to pick up calls because they are going straight to voicemail.What can I do to fix this issue?

SMS tesxt messages not working

I have recently joined O2 from EE and have transfered my EE phone number to O2. since the transfer I have not been able to receive messages other than O2 test messages and when I send a message the recipient gets the message but from the old O2 phone...

Resolved! Contact

How do you talk to person. Contact number just ends with goodbye

Resolved! Galaxy watch 4g, how does that work?

HI, i have a paym account, if i buy a 4g galaxy watch, do i need a new account/esim? i dont understand how it works?Regards Martin

Resolved! how do%20i%20buy%20insurance

how do i buy insurance for my phone is has been two weeks since i have bought the phone and i would like to buy insurance

Resolved! Iphone

My phone is broken and it doesn’t charge but I can’t afford to upgrade

Airtime sim

Mobile broadband xxxxxxxxxxxx. I need to cancel this as I no longer have the device [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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