Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit

I pay my bill in 2 parts no idea but O2 think there clever doing this They take the airtime Then the device. Both from the same account. They have stopped taking the device money but still take the airtime. Now they sent me a stupid snotty letter say...

Resolved! No Network in tenerife

Hi I have called O2 before leaving now in Tenerife can't get any network trying to register to all networks available getting message cant register the sim. Can you urgently help as i cant use my phone here. try to register with vodaphone ES only 3 o...

Resolved! claiming galaxy buds

how do i claim the galaxy pods for my order ?

Order - not in stock

Hi everyone, I can't get in touch with anyone because of the current situation, understandably I guess less staff are taking calls but I recently to the offer to upgrade early and chose a handset. I paid £60 upfront which has left my account. Unfortu...

Resolved! Confused? Is my order placed? Help

Hi,Placed a pre order for new z flip 3 and recieved all emails and contracts etc! Including the "we've received your order and it's full steam ahead" email. Does this mean all is good and approved? Just waiting for delivery on Friday 27th? As when I ...

Resolved! Upgrade to iPad

Hello! I’m hoping that you can help; I recently looked to take advantage of the iPad Air that’s on offer until 1st September. I had a 20GB for £20 SIM Only contract (purchased my handset outright). I wasn’t eligible to upgrade as I have an Apple Watc...

Resolved! Lost my phone and need to reset my O2 app password

I have lost my phone, I contacted o2 and blocked the device and SIM. Now I need to login to the my O2 app to get some numbers from it. Or speak to someone about this??

Resolved! Live chat

Can someone please point me in the right direction of the Livechat link? Before I lose the will to live. 1hour on the app and website going round in circles and still no live chat link!

Resolved! Bill

Hi I can't pay my bill to the 29th can you keep my phone on

Resolved! Esim and second number

Hello, Apologies if this is already been asked, did a search but couldnt find out clearly.I have a pay monthly contract with o2, looking at the benefits of esim for a second number. Is it possible to switch my current contract to esim and have a phys...

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