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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 260031 Views
  • 2 replies
  • 2 kudos

Resolved! Lost phone

Hi I have lost my phone so I need a new SIM card replacement 

A77 by • Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! Phone insurance

Hi I sent my phone away a few weeks ago to be fixed by phone 02 insurance I am wondering what the update is on my phone and when I will receive it back

Shaunna by • Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! Remaining balance for the device

Hello. I have a balance of payments on my phone loan of £ 599, can I pay off the balance in one payment?

BigDaddyUK by • Level 5: Ponderer
  • 894 Views
  • 1 replies
  • 0 kudos

Resolved! End of Contract

My contract is due to end on 24th September. What will happen if I haven't upgraded/cancelled? Will I be changed at the same rate? My device will have been paid off by then. I don't know whether to stick with O2 on a 36 months contract, or I have see...

Resolved! Balance AirTime

Hello, on My balance it says -204£ airtime.I have to pay that money ? Or the money that I have as an upfront it automatically put towards my airtime balance?

Trefla by • Level 1: Joiner
  • 597 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon Prime

Not sure why I getting charged £4.99 a month for Amazon Prime 

VOIP over 4G

Hi - I have an unlimited data SIM that provides braodband connection to the home via a router and then wifi. The old landline connection was useless (meant to be FTTC but no better than ADSL) and the 4G connection is giving us on average 30mbps down ...

paving363 by • Level 1: Joiner
  • 2768 Views
  • 4 replies
  • 0 kudos

Resolved! Problem paying bill

Hi I am Peter judge and I am having problems paying my o2 bill this month but I can pay on the 17th but me and my partner Sophie Kemp will need our phones to contact our children’s school and I need mine for work so is there any chance that we can ha...

pjudge by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! Changing pay day

I've been trying for months to change my day that I pay my bill to the 20th as pay day changed and still they haven't done it but I'm still getting late payment fees and still get cut off and have to borrow to pay to get it back on as anyone got a ph...

Resolved! Problem with call

Hello, maybe someone help me for two days I can not make outgoing calls all the time connects me with some machine which tells me that I have an unpaid bill of £ 0 which is not true and no one replies to the support, please help

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