Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New SIM not working

Just bought the new iPhone and it's finally arrived. I've put the new SIM in the phone and followed the instructions.The old SIM has been deactivated, but the new SIM is not active. Essentially leaving me without a working phone

Resolved! cancelled contract

I’ve paid off a device and cancelled the airtime contract, but they said it can take 30 days for the number to be cut off. Is there a way it can be cut off sooner? And I will still put the final bill.

Resolved! Free things with the new fold phone

Hi how do I get the free things with the new fold phone

Qustions around switch from PAYG to contract

If this is the wrong board I apologise I currently have 2 PAYG mobile numbers with O2. I am thinking of upgrading both to a sim only contract and I have some questions. I have been alover the help section of the site but cannot find any answers and t...

Resolved! Address

I’m trying to order an accessory but my billing address is different to my current home address so the payment isn’t going through because the card is registered under a different address then i need the item delivered to, how do i change that ?

Resolved! Leaving o2

Can you leave o2 tariff but keep the contract for your phone until the phone is paid

Resolved! Receipt / order confirmation

Hello, I'm after a receipt or confirmation of my order in a PDF format, I can't find it on 'MyO2' does anyone know how I can get hold of mine? I order everything online.

Airtime rewards

Where does the airtime rewards discount show on the o2 app? It still says it is charging me the original amount.

Resolved! need assistance

Hello

Resolved! Deposit

I've applied for a contract phone with 02 and told to pay a deposit of £275 If I pay the deposit will I be accepted for the contract phone or can it still be rejected just I don't have that kind of money to pay a deposit If I'm not going to receive t...

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