Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Return problems

Hi guy's. I buy smartwatch and return in cooling period. It take 3 weeks calling and going to store to sort out semple thing return. Ok finally o2 make return cancelled my contract and stop my number. And even for apology give me 50 pound back. But m...

Resolved! Roaming charges

What roaming charges will I incur if I accept or make voice calls whilst on holiday?

Resolved! Is 5G working on my iPhone

Hi, I just got an iPhone 13 mini and new SIM/contract with O2. I live in London and have been within the 5G coverage zone but am not getting 5G network. Wondering if there is anything I need to do to activate or a way of checking my SIM is 5G ready? ...

Ear buds

I have an email telling me that I can track my order but when I go to my account they have already been added to my account so no way to track them, any suggestions?

Resolved! Got a message from O2 ..telling me nice work..for an SMS text?,charging me 59p..impossible t

Haven’t a clue what they are on about.checked the date ,they mentioned.nothing..very poor

Resolved! Where is my order ?

I ordered the AirPods Pro and I received the go ahead but no further contact ever since, can someone help?

Resolved! Bill

Hi I've recently checked my online banking and I have multiple payments come put from 02 I normal pay my phone bill monthly and 4 other payments have come out at the same time, please can you help me understand why this has happened and of I can get ...

Resolved! Tax invoice/VAT

Hey- can someone help me understand how I can get a tax invoice to claim back VAT. I have several different accounts with 02 and my accountant requires more info for my VAT return.Thanks!

Resolved! apple music free with sim upgrade

I upgraded my sim and it said online it came with apple music but i dont have any link for it

Resolved! International bolt on

Hi. I’m in the Caribbean and have added the international bolt-on but whenever I try and call the uk it won’t connect despite having the correct dialling codes. So very very frustrating and impossible to contact o2 who only seem to want to live chat ...

O2

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