Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone won’t show callers number

My daughters phone has always been problematic showing numbers when we calll using regular phones - it’s fine using WhatsApp etc but shows no caller I’d for everyone’s number which is not turned on at all! Has anyone got any idea of how to fix this -...

Resolved! Not able to receive calls from certain numbers since porting number from EE to O2

Hi there i am a new customer to O2 joining the service on 23rd October. I ordered an iphone 13 pro and requested to port over my old number from EE. This request was not processed however so again i requested this on 28th October. It was confirmed to...

Resolved! How to claim free chrome book

Bought my samsung s21 today and i was offered with chrome book 4. Unfortunately cannot see from where to apply it

Transfer

Want to how to send my pac online for o2 am new customer

Resolved! Need to order a new sim card

I need to order a new SIM card as I have lost mine

Resolved! Direct Debit

My direct debit left my account as it should on the correct date. A few of minutes later, O2 sent the money back into my account and I have no idea why. I had sufficient funds in my account. Never had an issue before. I have no idea if my bill is eve...

Resolved! Changing plan

Good afternoon, I would like to change my monthly plan info Pay as you go.I do need help please.

Resolved! Change off name on contact details

Hi I wish to change my name on my contract so that it matches with the name on a new phone from mobiles direct

Cancelling a contract Domestic Violence

Finding this very frustrating. every time I try to call to cancel the contract I am paying for and the phone my ex is still using it keeps sending notifications to his phone and asking me to put codes in that I obviously cannot answer. there has to b...

Resolved! Returns Issue

Hey Guys Minor issue, picked up some doc dre earbuds recently but returned them within the cooling off period. Payment plan and information is still intact on my o2 and the direct debit is still getting deducted from my account. Tried livechat, twitt...

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