Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! live chat

where has the live chat gone??

Resolved! Activating esim

Hi I'm having problems activating an esim

Resolved! O2 owe me money

Has anyone had difficulty getting money back from O2 they have owed me £11.00 since 5th October Everyone I have spoken to says they cant do anything about it. However they are good at harrasing me for the £7.99 I couldnt pay because they took out the...

Resolved! Data Usage inaccurate on My O2?

I have 18GB monthly data allowance, which I got a text last month to say I had used up. The MyO2 app also reflected this. Fine, no problem, I just bought a 500MB bolt on. But now when I check my previous data usage on the MyO2 for last month (Septemb...

Resolved! Upgrade/ network

I just got my new phone today as I upgraded early, I still have an airtime bill left on my other phone but I have transferred everything over, will I get my network when my next bill comes out or should it renew automatically?

Resolved! Moving pay monthly sim to a new handset

I want to get the new Google Pixel 6, but the handset only from google - i've read thats an unlocked device, but will i be able to move my pay monthly sim into that phone? My current handset (Samsung S9) i got a few years ago and i'm looking to upgra...

Resolved! I would like to leave o2

My pay monthly contract is coming to an end and I do not want to renew my contract. How to do I prevent automatic renewal?

Resolved! Returns

Recently returned my Device under the 14 day exchange/refund rules. It was accepted at the returns centre at 0800 Thursday 21st October (sent by special delivery) I’ve still not had any notification of it via my o2. any ideas how long should this tak...

Resolved! Can’t access bill

Hi, I can’t access my bill. Thanks

Forced to stay with 02 because of an iwatch.

my mobile contract is coming to an end. I have a few options. With other carries for better rates. But I am being forced to get a new mobile phone contract at an inflated rate due to having an I watch with 02 meaning paying an additional £262.80 over...

O2

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