Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to send texts, or make a call from lanzarote , cant even get I. Touch with o2

Hi please help pulling hair out in in lanzarote I cant send texts or make calls. Iv tryedringing and texting o2 ( just get a message saying calls are restricted on my phone). Iv got a £0 spend cap so thinking it must’ve that but i have to call to hav...

Resolved! 24 Month Contract is over - what do I do?

Hey Guys,I got my phone through mobilephonesdirect.com & my 24 month contract is now over. I would like to completely stop paying for this current phone I have and use mobilephonesdirect.com again to get a newer phone on o2 with the current number I ...

Resolved! Keep my number form still down?

I've been trying to keep my old number most of this week. The form has been down since at least Nov 17th (first day I tried to use it after receiving new pay monthly SIM), I really don't understand how it can take this long to get basic website funct...

Resolved! Charges Abroad

Hi I’m abroad, now on day 36 of a supposed 63 day unlimited data package that I signed up for in order to get abroad. As far as I’m aware I was NOT limited to 25gb but now it seems, from texts I’m getting, whilst abroad I’m going to be restricted to ...

Resolved! 5g sim card

Does anyone know how to get a 5g sim card from o2? I recently bought an unlocked 5g S21 but only have my 4g pay monthly sim, would I have to change my plan to get 5g or is it just a simple sim swap?

Resolved! Proof of Pre-order

My O2 does not confirm Pre-order and in order to claim my Bose headphones for my pixel 6 Pro Google are asking for proof of the date I pre-ordered the device.Does anyone know how Incan get this?Many thanks

Resolved! Order complete without proof of delivery.

Hi. I became a victim of the fraud. I have reported everything to o2 after couple of hours of the incident, after a three phone calls to them I have managed to return a parcel when is still with courier ( o2 has requested a return).Now after few days...

Resolved! Can anyone tell me how I get to speak to a person not a chatcetc

Can anyone tell me how I speak to a person not chat

Resolved! Wrong Price

I’m am absolutely disgusted. I was told the price of my sim only contract would be £20 in February. I have now noticed that I have been getting charged £25.49. I don’t understand how this has happened and will be cancelling my contract.

Resolved! 2nd purchase failing

I was able to order a PAYG simonly contract for one of our family devices but when trying to complete the second i am now getting the purchase declined or at least its failing at the last screen when placing an order. Anyone know the reason for this?...

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