Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I'm paying for a bolt on for international calling, but can't use it

I reached my spend cap earlier this month but need to make calls abroad. So I purchased the bolt on for international calls, assuming this would enable to me to continue to make calls - but I still can't make the calls, and I can't increase or remove...

Resolved! Want to talk to someone

I have been trying to pay my phone bill for days now an can’t talk to anybody is there an issue with 02 customer service

Resolved! New sim

I am awaiting for my sim to arrive. Is there anyway I could change the bill date to start on 8/12/21? My other contract ends 8/12/21 with THREE.

Cannot access previous bills after upgrade

I have been with O2 for numerous years. I have a private contract, but use my phone for work as well and submit my bills for expenses when i have to make expensive long range calls. Usually i could go into my bills and there was a dropdown box to vie...

Resolved! Wifi calling

HiI’ve just moved over to O2 and want to set Wifi calling up - I’ve checked my phone supports it (it does - iPhone XR) and know how to turn it on on my phone, but it’s then coming up ‘to allow Wifi calling on this account contact O2’. Have followed e...

Resolved! O2 Not Transfering Number

I have my work phone number XX with Vodafone which I wanted to transfer over to by new O2 number YY. Once the O2 SIM card arrived, I put in a PAC request with Vodafone over two weeks ago. I used the online form to log my request, got a BluePrism emai...

Resolved! Advice needed please

Hi all, my mum is currently on Virgin PAYG which is finishing their service in a few weeks. I've got her a new phone and a new O2 pay monthly sim which I ordered using my own O2 account as I'll be paying the bill as she doesn't like giving banking de...

Resolved! Please help. O2 is not letting me downgrade my tariff

I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money. Just can't get hold of them on phone at all. Please help

Resolved! Mobile Data Roaming on iPhone 13 Mini

Just been in France using my o2 sim in my Samsung A3 no issues, data roaming working fine, maps etc working fine. Swapped sim into new IPhone13 mini (birthday present) Data Roaming stops working, maps etc stop working. Google search found suggestion ...

Resolved! Cant give my PAC code to O2

I have a PAC code from my current provider. Tried contacting O2 on 202 from the mobile (with my new O2 SIM card in it) and also 0344809 0202 from my landline. Just get cut-off after automated voice says it'll take 30 mins to answer call. This is path...

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