Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Volt

Can you deactivate volt

Resolved! Multiple Volt benefits?

Hi, I am an existing Virgin Media customer thinking of switching over to O2 to take advantage of the Volt benefits. If I take out a second contract, will both sims benefit from the double data and inclusive travel zone or will that apply to only one?...

Resolved! Spend cap

How can O2 text me at 1400 hours to say I’ve used 50% of my spend cap, then again 18.49 to say I’ve used 100% of my spend cap, this does not ring true to me?? As I’ve not used my phone this afternoon?

Resolved! New sim card

Hi, I have just got a new I phone 12. I have transferred my SIM card from my old phone. Will I need to swap the SIM card to the new one that came with the phone to get 5g or can I use the old one?

Resolved! Who do they do a credit check on if the name on my new contract is different to the payment details?

I’ve just placed an order for a new phone and am currently waiting for them to accept it. I’m assuming they do a credit check in this timeframe which is why you have to wait but who do they do the credit check on if the name on the account is differe...

Buying an O2 contract from MobilePhonesDirect and keeping number

Could you please explain the process of switching from EE to O2 whilst buying the phone from a 3rd party

Resolved! 5g Sim -

Im with 02, I have purchased a phone from apple.Do I need 02 to update my SIM for the 5g to work. Its infuriating 02 don't have the chat feature anymore !!

Two accounts one email address

I used to have an O2 phone but don't any longer, hubby has a current one registered to the same email address, it recognises my old closed down account but not my hubbys current one, have tried to combine but it says can't combine them because they h...

Paid my bill phone not back on

I paid my bill over 24 hours ago I can send text messages but can’t call and my data isn’t working/coming back on

Resolved! Additional contract woes

Emboldened by the fact I have managed to get my main Virgin Mobile account holding mobile phone number PAC'd across to O2 (Still no VOLT 30Gb double data or Broadband speed update yet though) I rashly thought I'd get another SIM for my son through O2...

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