Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Can anybody help I phoned up to complain about my upgrade which is originally 22nd December but 02 screwed my account up put it back to 26th April sent a complaint via email phoned up yesterday advisor I spoke to filled out a form while I was on phon...

Mast in area not working

I moved to O2 from EE in February 2020 and a mast in my area hasn’t been working the entire time. I get no signal at home. I use wifi calling but this is no use for receiving text messages from family members that don’t/won’t use apps. Really not the...

Resolved! Roaming

I'm currently in Moscow for a short stay and expecting an important call this afternoon from Britain. Does this cost me as well as the caller? Russia is not on the bolt on list.

Resolved! Online Onboarding process for SIM only Monthly Contract

Hi,Anyone who can guide regarding checklist of things required to get "SIM only monthly Contract"Thanks

Resolved! Bill

O2 cheats after talking to a colsuntant yesterday I found out that I was charged with additional fees of £ 19.41 for the Internet, I have 2.2 GB used. I have an unlimited subscription and they sent me a text message ;;;; Just a reminder that you can ...

Resolved! TERRIBLE SERVICE

O2. I’ve had enough of you. I’ve never received such dreadful service from a company. I have been with you at least 20 years. But that counts for nothing these days. Promises of managers to phone me back. Lie. Promised call backs from customers servi...

Resolved! Swapping to sim only plan

Hello, my contract is coming to an end and I would like a sim only deal. O2 aren't offering me the same deal as USwitch customers and want to charge me an extra £5 a month for less data! Can I order the SIM through USwitch and use it in my phone when...

Phone number reverted back to original SIM number?

Hi forumites I bought a second SIM as a gift and the SIM was given and eventually the phone number change by O2 to keep the recipients mobile number. They shifted from O2 PAYG to an O2 pay monthly. Everything was going swimmingly for a month. This we...

Resolved! Fraud - Petra Akoto

This number called me claiming to be O2 and I have them a 6 code and the call ended. it dawned on me that this might be fraud I need to protect my account This was the number - 020 3129 8786 when I call back, it doesn’t ring

Resolved! Bills and Threats

Not happy... So, recently, I was diagnosed with a tumour in my head, and was forced to leave my job because of it, and as such, I've been unable to pay my bill as of yet. I've tried to contact o2 about this multiple times and have failed. I've told t...

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