Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237274 Views
  • 2 replies
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Urgent!!! Updated tariff now no signal on sim since

I have no way to context yous as I have no service. I need service as I am going away this weekend on a trip. This has happened straight after yous updated my tariff I’ve messaged yous on Facebook aswell. Please try sort this ASAPThanks Niamh

Nev23- by Level 1: Joiner
  • 390 Views
  • 1 replies
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My bill overdue

Hi mate I didn’t pay my last bill because I had financial problem so I would like to pay 22 January all outstanding balance could please give extension time

Jabriil12 by Level 1: Joiner
  • 326 Views
  • 1 replies
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Resolved! Complaint

I took out 2 sim only contracts for myself and my husband and trying to get watch airtime plans added on has been impossible. This involves 2 more credit searches and I am getting declined as o2 say too many applications. I wrote to the credit referr...

Ali12 by Level 1: Joiner
  • 822 Views
  • 3 replies
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Resolved! Change payment date

Good morning Hope you can help me ? I want to change my monthly payment date. I pay my bill the 26th every month I want to change it to the 28th of every month hope this can be done I would be very grateful.many thanks charley wilson

Cw2 by Level 1: Joiner
  • 2023 Views
  • 1 replies
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Resolved! Charged for calls to Ireland

Why would I be charged for a call from Uk to Ireland if O2 do not charge roaming.

She by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Phones Direct - O2 Monthly tariff

 Hello all, I bought a new phone via Mobile Phones Direct in December 2021. The O2 tariff was advertised as £17 per month including VAT. However, I am actually being charged £20 per month. I have tried calling and cannot get through and the chat func...

Screenshot_20220112-200021_Outlook.jpg
Debagio by Level 1: Joiner
  • 811 Views
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Contract sim

Contract a sim 

Rbn by Level 1: Joiner
  • 363 Views
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Resolved! Transferring numbers over to 02

What is happening at 02? I put in my request to transfer my number over from Giffgaff on 3/1/22 and it still hasn't happened so now I am paying for two SIM contracts! They say it takes two working days......

Zena by Level 1: Joiner
  • 412 Views
  • 2 replies
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Resolved! Delivery Query

I've just upgraded to a new Samsung phone and took advantage of an offer where I got a Samsung Chromebook with it. I got the phone next working day but still waiting for the Chromebook to arrive. Anyone have any advice on how long they had to wait to...

Flecky by Level 1: Joiner
  • 529 Views
  • 2 replies
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Resolved! Switch to O2

Hi I have recently joined O2 and want to switch my existing number from existing provider. I have the PAC from existing provider. However, struggling to connect to O2 agent. There is no chat option coming and I am on phone since more than an hour but...

Dhanepud by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos