Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

If I have a spend cap of £10 why is my bill so high

Resolved! 12 month plan

Hello,I was previously on a month to month contract but now I would like to do a 12 month unlimited plan with the same SIM card, is that possible?

Resolved! No Service in RM19

Hello O2,I am at my wits end. For the last few months (yes few months) inhabe no service at my home. I can use wifi calling which is a life saver but without service I can’t use many other services especially services which require 2FA (that’s where ...

Resolved! Updating device details

Hi thereI recently received a new device as a present and wanted to update my details somewhere (if needed) to reflect that I'm using a pixel 4 instead of my huawei p30 pro.As o2 doesn't stick pixel 4 directly, this may not even be necessary, but wan...

Resolved! My sons phone

My son bought a,new phone today at O2 Bury. His current phone is in my account but I want to cancel it off mine then he can use the same number for new phone. Can you help me please?

Resolved! Data Bolton being added via 2202

How can I stop extra data bolt ons being added by ringing the o2 topup/bolt on line? I currently pay my daughters bill and the contract is in my name. We never used to have this problem as only I could previously add bolt ons via my o2 but now she se...