Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Add a second line to existing account

I am an account holder on pay monthly, could I add a second line for my son on my existing account ? Or would I have to do a complete new credit check and application ?

Resolved! Order

Hello! I was ordered online from O2 an iPhone and Pay monthly Sim card at the beginning of January. I made Upfront cost of 800 pounds. I have received a 2years contract and a document regarding credit information. On the 5th January you send me an em...

Resolved! How do I claim the cashback offer?

Hi recently got a new Samsung S21 Ultra with a cashback offer - any idea how I claim the cashback?

Resolved! Leave 02

Hi I see my contract finishes on the 1st February and I would like to end my pay monthly charges for 02 and keep the same number for pay as you go. Please can you tell me how I need to do this? Nasim Butt

Resolved! Change direct debit date

Can I please change the direct debit date on my account to the 3rd of each month please? This is due to being paid on the last working day and guaranteed funds.

how do i "chat" with an O2 employee so i have evidence of who & what was said?

I have wasted over 3 hrs on the phone, being very polite, each time i have been hung up on when they couldn't answer my questions.O2 have changed my contract, won't answer my questions, increased the charges 3 fold, cut the phone off & not claiming m...

Resolved! Roaming

I'm abroad and unable to use my phone to call or receive calls

Resolved! How do I add my blue light discount?

How do I add my blue light discount to my account please

New contract, data out of sync between contracts

So I recently upgraded and moved from 5gb to 20gb of data. But whilst the o2 app recognises the data limit, my phone does not, so I can no longer make or receive phone calls. I live in thr countryside with no WiFi hotshots and rely on data usage. My ...

Urgent!!! Updated tariff now no signal on sim since

I have no way to context yous as I have no service. I need service as I am going away this weekend on a trip. This has happened straight after yous updated my tariff I’ve messaged yous on Facebook aswell. Please try sort this ASAPThanks Niamh

O2

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