Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Affordability check, Credit Check Money

Good day. I took a new phone and contract with O2 last December 29, 2021.. apart from the upfront payment, they ask me to pay 550£ since they said my credit score is not enough. The O2 people assured me they will return the money after 3 months. It h...

Resolved! Been charged for amultimedia message

I’ve been charge for a multimedia message that I haven’t sent

Resolved! I can't chg my address

Good evening all. I can't chg my address wherever the reason is. To my MATES address for Get new Phone Again

Resolved! additional charges on account

hiI am a virgin media customer and just renewed my VM contract for TV, broadband etcI was informed that O2 and VM are now working together, so part of my new VM contract is an O2 unlimited data, unlimited text and unlimited calls sim card, which I wi...

I need return for repair address

I need a return for repair address for 02, I've been waiting 3 weeks for either a labelled jiffy or a QR I've rang 02 about a million times, yes it's in the post, yes I'll email you a QR, three weeks later still waiting...someone please help

Resolved! Travelling abroad

I am going to turkey soon will I be able to use my phone there without additional charges?

Resolved! I've just Upgraded to Samsung Galaxy 22

Hi Good evening all Just upgrade to Samsung Galaxy 22 and I need to pick it up from Huddersfield 02. But I don't have PHOTOS ID or drive ID Card I don't know what to do? Any Admin around

Resolved! Bolt on’s

Hi I would like to add a bolt on to my account

Extras

Hi, I recently joined O2 from another network. I received a text saying I am entitled to add a free 'Extra' to my account, however, when I go to my account to see my 'Extras' options, it has a price underneath all the options available? The text and ...

Resolved! How can I get my bill's name change

My account name is my fiance's name.I need my bill with my name on it.Is it possible to change it or I can add a name to my bill? Thanks

O2

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