Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charges for a premium number

I’m in shock! I’ve just been charged an extra £21.22 for phoning ROYAL MAIL to enquire about a missing parcel. I had to be on hold for some time before an operator was available but at no time was I warned that there would be extra costs for using th...

Resolved! What comes in an esim pack?

As I requested an esim pack a few days ago but when opening the letter from o2 they’ve sent a regular physical SIM card. I thought I should’ve received a QR code.

Resolved! Late bill

My bill is currently unpaid as there was an issue with my salary, how long is it before o2 restrict my services.

Resolved! Credit file referrals

Hi, I placed an order back in June to which it was accepted online then 2 days later I received an email stating there had been an issue and to email Credit file referrals. I done as the email said and since June 16th I've had no reply, I called in a...

Data overseas

My mobile data isn’t working in Spain

Resolved! Delivery

I ordered my phone yesterday and it saying standard delivery and today’s date but does that mean it’ll come today? I still haven’t reviewed dispatch email

Resolved! Confused

So I had just ordered a new contract along side my current.Paid the upfront cost of £20.00, it has been taken from the bank. I’ve gone back on the app and it had gone off the screen and back to the home.I’ve had no confirmation email, not even showin...

Switched my phone from a galaxy S7 to an S10 lite and sim isnt recognised

Hi all. I've just purchased a refurbished S10 lite (unlocked) and when I move my sim from the S7 to this it Isn't recognised - any idea on how I resolve this please??

Resolved! Transfer of a number

Hi. I am new to O2 I gave my PAC number when I signed up. I received and installed the new SIM card. My old number has not been transferred. Is there anything else I have to do? (I can't find out anything about the status as I have tried using 202 bu...

Resolved! Scammers are at it again

Hello,You probably already know this but I thought I would inform that I received a scam text which I know for sure as somebody who is a IT Security Analyst the text is fake.It looks like the scammer last are at it again sending out messages telling ...

O2

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