Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting number just shows as Your transfer has not been scheduled yet.

I added the PAC code to the order when signing up for a pay monthly sim.The sim has arrived, I put it in my phone, I can use the O2 network. But it is of course still the SIM number and I want to port my old number.I go to the "Keep, cancel or take o...

Charge for bolt on while it free

Hello.I have received bill today. And it says I owe £7.99 for audible bolt on. But I had cancel the auto order. And it is still free at the moment. Please can this be taken off the bill. As I had cancel it weeks ago.

Trouble claiming student discount

Hello, I am looking for some help, I have just taken out a new phone contract and a new tablet contract with o2, I have been trying to add the discount to both plans but I keep being told "Oops we don't recognise that O2 number, Please try again" whe...

Resolved! iPad sim contract - SMS code

I have an iPad with sim contract that can’t receive sms code for login, how can I login?

Cancel my phone contract

Id like you to cancel my sim card on my account, i have never used the sim card and dont know the number but i get charged every month! please cancel

Resolved! Broadband tariff

I want to cancel my broadband payment for another device

Bill

Can you prevent the bar going on please I can’t pay my bill this month until 31st October 2024 I don’t get paid until then.

I can't get I to my account I've changed my phone number

Hi I can't get into my account I've changed phone number

why am I being charged every month for a number that was cancelled by O2 without being activated

Hello,I receive a monthly bill for an account that was never activated and, I believe, was cancelled by O2. I would like to stop the billing, please. I would also like to ask if it is possible to refund about a year's worth of payments. Thank you.

Still awaiting contact aftern 60hrs is this normal?

Hello Paul,This Email is regarding order reference xxxxxxxxxxSubject - O2: We've an update on your application xxxxxxxxHello xxxxxxxxxxxThank you for your application.We need to take a look at your application. Hold tight and we'll get back to you wi...

O2

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