Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! New order

I placed a order last Wednesday 17th I haven’t heard anything back from o2 my order number is ms-xxxxxxxxx. [mod edit: Please do not post order numbers on the public board. Thanks!]

Assma786 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim porting

It's been a week and my old number still not ported

Pop70 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Can I upgrade my watch for a phone 

Mark40 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch charging

Hi, I’ve just got the new Apple Watch Series 7 and I’ve been having problems with charging, the fast charger provided doesn’t work, and a normal charger only charged it 3 % and then it stops, I’ve bought 3 different chargers and all do the same, is t...

Resolved! Non-existent customer service

Am I alone in not being able to get a customer service agent on the phone or to respond to any messages? O2 have to have the most inaccessible customer service I’ve ever encountered.

Jam65 by Level 1: Joiner
  • 1 replies
  • 1 kudos

Resolved! 24 Month Contract is over - what do I do?

Hey Guys,I got my phone through & my 24 month contract is now over. I would like to completely stop paying for this current phone I have and use again to get a newer phone on o2 with the current number I ...

Resolved! Keep my number form still down?

I've been trying to keep my old number most of this week. The form has been down since at least Nov 17th (first day I tried to use it after receiving new pay monthly SIM), I really don't understand how it can take this long to get basic website funct...

dru72 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Sim Only switch

Hi I would like to change my sim only deal to the Black Friday £20 deal for 164GB & unlimited texts & calls? How do I do this?