Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Lenovo tablet not receieved

I have recently purchased a Motorola edge 5g on the basis of getting a free Lenovo tablet. I received my new handset over a month ago and no sign of the tablet. Anyone got any idea when I can look to receive this as I haven't had any communication ot...

Resolved! Credit score

Has anybody else had a notification on their credit report saying ‘unsecured loan’ from O2?I’m confused as I paid the rest of my contract and got a new phone on a new contract 4 months ago. Could it just be a late check?

Jinks by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! porting out two numbers

Hi,Currently I have 2 numbers on one account with O2 pay monthly. I want to take these to separate providers. I understand this means I need two separate PACs. Going via the O2 app I get one code only.How can I get two? Currently on hold with custome...

PhilJW by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim card

I got an o2 phone from phones direct, phone came with o2 sim card ready to go, I opted for my number to be the same so I'm currently awaiting activation on o2 sim card, I got a text message saying this would be complete by 6pm 1st July. However it st...

Caley1_ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Swapping mobile broadband & number contract to a voice one

Good morning. I have a Mobile broadband contract with 02 and i also have a payg 02 sim. I wonder if i can swap the Mobile broadband contract to a data&voice one without closing this account and opening a new one. Also, i want to swap the mobile broad...

Sparkle88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

SMS over O2 WiFiCall - Plans to enable the service

As much as there is no support to provide SMS over WiFi (the same way as EE and Three do), I would like to know if there are plans to implement such functionality before the end of this year? I am based in a shielded office where WiFi calling is the ...

alienated by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Deposit

When do I get my deposit

Rb11 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I got problem my phone call doesn't work and I cat send message and my internet doesn't work

Marci by Level 1: Joiner
  • 3 replies
  • 0 kudos


please advise charges on my mobile and land line

Fenton14 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Tariff change

Hello!I changed my tariff from £10 to £15 today, but when I topped up it only topped up on a £10 tariff. Please can I have this changed?Thanks