Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Eurozone Roaming

Hi, Yesterday I contacted customer services and took out 2 x sim only contracts. This is simply because my mobile provider - 3 mobile is dropping EU Roaming as included in my contract and will charge in the future when I go abroad. I have just given ...

Resolved! My previous bill was £30 bigger than anticipated

My bill last month was £30 bigger than usual. In the breakdown it said purchases £30. How do I find out what I allegedly purchased.Thanks

Resolved! Charges for SIM not being used

I received a tablet FOC when I upgraded my phone. I advised at the time that it would only be used for games etc within the home environment. I was given a sim card which has never been inserted into the tablet and hasn't been activated.I am being ch...

Resolved! Account and billing

I am having constant issues with my new account and I need it sorting. I have been sent around in circles for weeks now and still not got anywhere. I want my account cancelled and a refund.

Resolved! High bill after VAT is added

I just joined O2 a few days ago for the 12£ a month tariff and today i got my first bill. I was surprised by the final number of 13.54 £, instead of 12£.the bill states that the tariff price is 11.29 and then the VAT is 2.25.So i am really surprised ...

Resolved! Unable to add more data

Hi I’d like to top up my data as I’ve used it all but it’s staying because I’ve updated my contract I can’t do it for some reason

Resolved! Bill download

I can’t find how to download a bill can anyone help I’m useless with tech

Resolved! Mandate

I accidentally cancelled the wrong mandate. I thought I had paid the contract in full but getting texts from o2

Resolved! Travelling to USA

My husband and I (both on o2) are travelling to the USA for 3 weeks from the end of September. I am on a sim-only plan and he has a contract. I’ve found all the guides and information on the website ambiguous, can someone please clarify what we need ...

Resolved! Tariff charges

O2 have increased tariff charges on my phone accounts, can I change the tariff to reduce costs. It's impossible to try and get hold of any information online as website sends you round in circles, not chat live available and can only get a call back ...

O2

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