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Trying to get a new contract - So. Incredibly. Awful.

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AH22
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on ‎27-09-2022 15:47

on ‎27-09-2022 15:47

I signed up for a new contract on Thursday night and I've been told to wait for another week before it can go through. My credit check hasn't been done yet. Is this normal?

 

Everyone keeps telling me to wait and that it could take 3 to 5 days, but I don't understand why? My husband signed up for a contract with Three and got his phone the next working

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MI5
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on ‎27-09-2022 19:05

on ‎27-09-2022 19:05

@AH22 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj
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on ‎27-09-2022 15:52

on ‎27-09-2022 15:52

Unless you are subject to additional checks then it should come back sooner than that @AH22 

Were you doing this online or in store?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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AH22
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on ‎27-09-2022 16:01

on ‎27-09-2022 16:01

Online - even if there were additional checks to do, they should have contacted me and asked me for it right?

 

I've tried the online chat to work out what's going on, and they first said it would be done the same day, then the next day and then 3-5 working days. Sounds like they haven't got a clue.

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MI5
Level 94: Supreme
In response to AH22
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on ‎27-09-2022 19:05

on ‎27-09-2022 19:05

@AH22 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎28-09-2022 12:54

on ‎28-09-2022 12:54

Hi @AH22 did you get into contact with someone about this?

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