Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272178 Views
  • 2 replies
  • 2 kudos

Resolved! Old number hasn’t ported yet

Hi, I am moving from Vodafone to O2. I sent off my PAC to keep my old number which appears to have ported to o2, when I ring it it goes to an O2 messaging service. However it hasn’t ported to my new sim so I still have the new number and I can’t get ...

Helen19 by Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos

Resolved! Porting not worked

Hello. I have just moved to O2 and my old (giffgaff) number was due to port today. My giffgaff SIM stopped working this morning (as expected) and then at midday today I lost service on my O2 esim. I waited all afternoon hoping it would spring into li...

HPW by Level 1: Joiner
  • 2232 Views
  • 7 replies
  • 0 kudos

Resolved! Esim

Hi; getting an esim sent out today but my signal has gone since about 5pm. Is this related to the esim ?

Scotty_j by Level 2: Apprentice
  • 1130 Views
  • 4 replies
  • 0 kudos

Resolved! Tracing received calls

Is it possible to find out the date of a received call from Dublin? I am trying to process a passport application with Eire and I need to know the date the passport office in Dublin rang me.

wynburges by Level 1: Joiner
  • 805 Views
  • 3 replies
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Resolved! Sim swap

I’m in Isreal on holiday and I opened up a new contract. My number still hasn’t moved over. Is there a way I can speak with o2 that won’t cost £3 per minute pls?

Tony1234 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! pixel 6a promotion

I upgraded my account today, for a pixel 6a, which is supposed to come with the hub/mini hub promotion. but i didn't recieve any sort of voucher with the phone? how do i claim? thanks for any help.

Getting nowhere. Which O2 department do I speak to who can contact my bank regarding a transaction?

Having an absolute nightmare trying to deal with O2 about this. I've spoken to about 10 different people on the phone after spending 5 minutes getting through the automated menus, the call centre agents don't know what I'm talking about or don't know...

Topeka by Level 1: Joiner
  • 2046 Views
  • 7 replies
  • 0 kudos

Resolved! Switching from sim only to 3rd party o2 phone contract

Afternoon all, Sorry if this has been asked before i couldn't find an answer. I paid off my phone several years ago and currently on a pay monthly contract since may 2022, now I'm thinking it's time for a new phone and found some good o2 deals on mob...

Milkster1 by Level 1: Joiner
  • 2072 Views
  • 9 replies
  • 0 kudos