Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
  • 110588 Views
  • 15 replies
  • 5 kudos

Barred

Hi I need to speak to an operator as their is absolute 0 help on the website or app regarding my bill. My phone has been barred I can’t make no calls as am a key worker.

Raydot7 by • Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

SPLIT PORT and bad customer service

Why people who are giving answers in o2 cimmunity do not work in customer service?! Why I have to call o2 try to find a reason for not receiving messages or calls, and they do not have even clue that it could be split port or split service (whatever)...

madmax by • Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

SPLIT PORT- NO HELP & LEFT WITHOUT PHONE NUMBER

Hi O2 Community (tagging @Cleoriff and @Martin-O2, hoping you can please help!) I ported my number from EE to O2 last week (my EE sim went "inactive" on Mar 2). Since I largely use whatsapp, it wasn't until Thursday Mar 8 that I had multiple people t...

Splitport by • Level 1: Joiner
  • 2231 Views
  • 17 replies
  • 0 kudos

Returns

I upgraded to O2 refresh last week and got the Samsung galaxy s20 plus, I've returned the phone as I've changed my mind, will my contract go back to my previous one?

Bmch1 by • Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Visual Voicemail since contract upgrade

Hi. I upgraded my O2 pay monthly contract yesterday and have since been unabel to access visual voicemail on my iPhone. Any ideas? I can't get through to customer support but suspect I might have been put on a data package that doesnt support Iphone....

FISH0211 by • Level 1: Joiner
  • 317 Views
  • 6 replies
  • 0 kudos

Contact details for 02

Anyone know an email address for O2. Tried ringing them but due to coved-19, only dealing with fraud and can't get to speak to anyone as I've been charged for charges abroad whilst I've been on lockdown in the UK.

mark4488 by • Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! contract sim

I have seen a plan that is ok but it's got disney free for 6 months which I don't want added - it says they charge you for it after 6 months?

Wolfie65 by • Level 1: Joiner
  • 112 Views
  • 2 replies
  • 0 kudos

wifi calling & apple watch set up

Hi, I have just switched to o2 and I am trying to turn on a few settings but getting errors. Firstly is Wifi calling, when I try to turn it on via settings on my Iphone 11 Pro it says I need to contact o2 to enable wifi calling (which isnt possible r...

CHimself by • Level 1: Joiner
  • 257 Views
  • 5 replies
  • 0 kudos

Claiming on 02 insure

How do I claim on 02 insure? It says on the phone to go to my 02 but i cant seem to find anything about claiming on my insurance?

Jojo02 by • Level 1: Joiner
  • 162 Views
  • 3 replies
  • 0 kudos
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