Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number transfer

Hi all, Some help here could go a long way. I'm new to O2 (ex Voda customer), as part of signing up ON 24th Oct I opted to transfer my number and provided my PUK. Few days passed and I received email messages confirming the account set up, my O2 SIM ...

Resolved! Need to renew my Bolton an it's not jue till Sunday

Need to renew my Bolton an it's not jue till Sunday

Resolved! Why am I blocked from accessing my voice messages?

Why prevent me from accessing my voice messages and ringing essential numbers such as 119?

Resolved! How do I activate my Amazon Prime

Just got a new pay monthly SIM and I want to activate my three 3 months Amazon Prime video

Resolved! USA Roaming Charges

Hello, I recently travelled to USA, my intention was to turn off data to avoid any roaming charges but upon landing I received the below text message. "Welcome to USA Your tariff Includes roaming here. You get unlimited minutes, unlimited texts and a...

Resolved! Question about Switch up

So my current credit rating only allows me to have 3 contracts, one of them has the bolt on switch up. so my question is, if i go into store & then exchange my current phone for a new one am i going to get rejected on the new contract due to my credi...

Resolved! Cancellation of UK contract

I need to cancel my contract with O2 UK, as I don't reside in the UK anymore. My new contract is with O2 in Germany and my UK bank account is now closed. You won't be able to draw payments out of it anymore. Please be advised that I am deaf and no-on...

Resolved! Cancelled Upgrade

I placed an upgrade on Saturday but ordered the wrong size ipad. Within just a few hours I called to cancel. A colleague advised that he would send an email and it would be cancelled and I could reupgrade Monday. The ipad was still dispatched on Sund...

Resolved! Broken contract sim how do I order new?

Broken my sim card for my current contract how can I order a new one? Online chat never works at the moment.. any help gratefully recieved.

Resolved! O2 in Qatar

I am going to the world cup (lucky me)...my iphone has to be permanently switched on for Covid tracing. My tariff in the UK is Pay monthly, unlimited minutes, 6gb data, unlimited messages I cant find how I am covered Can anyone please help

O2

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