Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PUK code issue

HiI got a second phone on my account for my wife, now we want to bring her number across from GIFFGAFF PAYG Sim I got the PUK CODE from giffgaff and tried to port it in but got the following email from BluePrism: The request could not be completed, t...

Resolved! First payment

HiI have to two pay monthly phones on my account mine and my wife's.My phone payment is due out tomorrow which is fine, but there are no payment details for my wife's phone that was added last week. Can someone tell me when the first payment will go ...

Resolved! LIVE CHAT

I work away from home for 6 months of the year, and have a very busy schedule so cannot always check my emails for O2 bills, so sometimes get outgoing bars until payment is made . It being a business acc ,i need my phone 24/7 so usually contact live ...

Resolved! Forgot password

I’ve forgot myself password and then put my security question answer in then it’s saying I’m wrong when I no it’s not

No service after porting

Hello, I recently ported my number from Virgin to O2. I noticed that the Virgin sim got deactivated this morning (2 Aug) so I switched over to my O2 sim. It worked till around 4pm today and then it stopped working. I tried restarting my mobile a few ...

Resolved! Transfer my number - provided PAC code when signing up

@O2Lisa Is it possible to confirm whether my number is being ported across? I entered the PAC code when signing up and I have just activated myO2 SIM but there has been no mention of my number coming across. ThanksRita

Resolved! Disconnected

Hi. Been cut off this morning, I’ve now payed the outstanding amount. When will my phone go back on ?

Resolved! Upgrade

Hi there , I would like to upgrade my account and when I would like to pay in finally my card always declined but I don’t know why because today I paid with my all account . Thank for your help

Resolved! Data sharing

Can I share my plan with my daughter by adding her number to my account?

Resolved! Non use of tablet.

I have not used my tablet for 2 years now yet despite requests to shut down my account, every month o2 are taking Airtime payments off me. How can I stop this happening please?

O2

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