Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Possible Fraudulent Text

Hi, I've recieved a Text Message from +447827730393 that reads as follows :-O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [mod edit: removed to ensure safety]I'm assuming this is a phishin...

Returned phone

I upgraded my phone the end of June and called to return as i wanted a different phone, i was sent a recordered delivery bag which i sent the phone back in last tuesday but i have not heard from O2 yet to inform me the phone has been returned. I am s...

Re voicemail

I have been trying to get in contact with o2 for 24 hours just to get my voicemail turned of I have had important phone calls they can only go straight to voicemail so frustrating

Precious1 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Tarriff change

I've got an issue at the moment, where in I had two accounts. The idea was to cancel the contract which was finished and migrate the number onto my second acount (which is still in contract) This was last October. Today my number has finally gone acr...

GLEN1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Single PAC Multiple numbers

Hi I'm in the middle of trying to move my family's phones from EE to O2. EE have issued a single PAC for four numbers. O2 customer services tell me this is impossible and I must have four PACs. I can find references on most other phone companies' web...

nicg by Level 1: Joiner
  • 2 replies
  • 0 kudos


I changed from O2 to EE on a pay monthly scheme, i also changed my number across and now i cant pay my phone bill. How do i do this?

Will_Ryan by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Keeping Temporary Number

Hi, I just switched to an O2 Pay Monthly Plan and provided my PAC code to keep my old number. On the order confirmation I was given a temporary number which I thought was quite nice and would like to keep as a secondary number on O2 Pay as you Go for...

Rululu by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Covid - Free Minutes Deal ended and I have lost my included minutes

I received a LATE text message to say that my unlimited minutes service offered by o2 during lockdown was ending on the 30th June. You would then assume your account would default back to the monthly inclusive minutes on your account but it appears t...

Wendy9 by Level 1: Joiner
  • 2 replies
  • 0 kudos