Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New order

Hello I ordered a new pay monthly device. I ordered on Friday and haven't had any updates. It just says the order is being reviewed

Resolved! Free earbuds

Hello I've recently ordered a new Samsung s22 and the offer was it came with free Samsung buds but I've received none and can't see it on my 02

Resolved! Loyalty/ discount

HiHave recently taken out a new contract. the reason being I wanted to reduce my payments. At point of purchase the sales rep told me I would be entitled to 20% discount on airtime which would have reduced my overall payments. On applying for said di...

Switch from Virgin Mobile to O2 - 35 days later still not able to actigvate myo2 account

Can someone please help me....we recently renewed our contract with Virgin Media and were told we would have to switch over to O2 for our sons virgin mobile sim, and then the porting issues began. 35 days later and after countless calls to customer s...

Resolved! Family and Friends discount

Account no.: [Personal details removed] Family and friends discount of 20% on mobile no. [Personal details removed] and [Personal details removed] have not bee applied to 13 March 2022 billing. I was informed that will get £2.00 per month off on mobi...

Resolved! How to pay final bill after disconnection

I have left O2 and transferred my number to my new supplier. As I left before my contract was up I expect to pay additional charges. But as I have been disconnected from O2 I cannot log in to see what my bill is. P2 site is no help,keeps sending me r...

How to get PAC code if you cannot receive a text???

I need to get the PAC code from O2, because I must move to a new mobile service. This is because: My sim stopped working, I was sent a new one but it doesn't work, I spoke to two different people and neither of them know why the new sim won't work. I...

Resolved! Credit

Hi,I have a problem that happened for the first time.I got a SIM that i Top up every month for £10 to get O2 Unlimited. When there is like a week till the end of the month I get a message to not forget to top up. I usually top it up before the new mo...

Resolved! New iphone

I have today received my new iphone 13, but you have sent me the mini and thsts not what I ordered!!!

Resolved! New customer question

Hi all, On Saturday (12th) I signed up to o2 and ordered the Oppo find x5 pro on preorder.I filled out all the forms etc and I have received my order confirmation along with my o2 phone number and my collection reference for when the phone is release...

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