Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International calls

Hello, could you please advise how to call in France using my mobile? I only have a pay as you go number. Thank you

Resolved! orders

hi i was wondering if anyone from o2 could help? i placed 2 orders online 2 days ago and 1 says its gone through but 1 is still saying its being reviewed? please could you check for me whats goin on? its order no [Personal details removed] also could...

Deposit being stolen

I’ve have got a monthly contract and had to put a deposit of £475 and I’ve been told as soon as I got it I would be able to get it back as soon as I’ve completed 2 months on payments on time as I had done I had rang up and they had promised I would g...

Resolved! Add phone to account

I want to change my BT mobile to O2.I have an O2 account with another mobile. How do I add it to my existing account. I rang sales and they said they couldn’t offer me the same tariff via them but I would get it by adding online . I can’t find where ...

Resolved! switch old telephone number

I newd to switch old telephone number to o2

Resolved! Insurance

Does anyone know what I need to put on the envelope when swooping phones on the door step for an insurance claim on a phone

Resolved! Discount query

I get discount with my work on monthly pay phones, if I get a refurbished phone will I be able to apply my discount still.

Resolved! Will an apple watch connect to my migrated number?

Just took out a new pay monthly sim and i migrated my pay as you go number to it. I took out an apple watch at the same time, so my question is will my apple watch link to my pay as you go number when its migrated or will i need to pay for a seperate...

Resolved! Text message log

I remember you could do this at one point but wondering if there's still a point on the website to check when and to which number historic text messages where sent like a year plus

Resolved! Broken phone.

So i have a s20 fe. It broke about 6 months ago 2/3 months into the new contract (keeps resetting and vibrates constantly) went to the O2 shop, they said it'll be done under warranty because there's no damage to the phone. They sent it off. It came b...

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