Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254932 Views
  • 2 replies
  • 2 kudos

Resolved! Bill

Hello, I’ve received my first bill but haven’t received my SIM card, so I’m unable to use the service. is this normal and can it be fixed so that I only pay from when I’m able to start using the service? Thanks.

Resolved! watch 5 pro

pre ordered on the 18th but my order still says awaiting stockwhen is stock expected ? thanks

thi1 by Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos

Resolved! Multisave discounts on existing contracts

I got phones for two of my children previously, one through an o2 store, the other online. Having just got one for my third, I've learnt about the multisave discount. I don't understand why this is only offered for new contracts. Is there any way of ...

Resolved! Bill higher than expected (with Virgin Media)

I changed my Virgin Media plan to one that includes an O2 sim (which I did not need, but decreased the total price).I was told my O2 bill would be £10 a month, but every month (not just the first month) it is £11.17. I do not even use the sim. Why?

Resolved! Account

Hello I have a problem with my account and phones dosent Network. I have unpaid bill please help me . I want to stay in 02. I can pay today .

Pawel86 by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Resolved! Credit rating - unclassified payment

I have been with O2 for a number of years, and in February did the usual upgrade. No payments were missed, everything went as usual. Something was clearly processed incorrectly by O2, as in February there is a change to my credit report with it sayin...

Jmcollins by Level 1: Joiner
  • 2065 Views
  • 3 replies
  • 0 kudos

Resolved! Direct debit

Can someone please tell me if possible, how to setup a direct debit with my credit card? Thanks

Onthesea by Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! Stop purchases on my contract

Hi I wondered if someone would advise me..I have a contract in my name for my daughter. The problem is her son keeps buying games ect with her permission to stop him nagging. It's beyond a joke now as it's often 70 pounds or more each month. Is there...

Cheza by Level 1: Joiner
  • 975 Views
  • 1 replies
  • 0 kudos

Resolved! S22 Pay monthly offer

Noticed on the o2 site that the S22 current has a £250 offer on Do these offers only apply to phone purchases online? I always prefer to buy my phone instore. Seems a good deal while it lasts

paulbacon by Level 7: Part Timer
  • 815 Views
  • 3 replies
  • 0 kudos