Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paid bill but app still to update

Paid bill but on my 02 it still states it’s overdue?

Contacted by a caller, who said they were from O2

Yesterday I received a call from a number 07506 562133, who said they were from O2, advising me that as I had been a loyal customer for so long, I was entitled to a reduction of up to 50% of my monthly contract cost. I hang up when they said they nee...

Resolved! Phone

Hi I have been away and seen my phone has disconnected and that you not been taking payments I am in the army not easy to sort out but back so need to know how I get reconnected so I can sort it as I can’t phone u been on my o2 and I been removed so ...

Resolved! CAncel my o2 account & direct debit

I want to cancel my account as I now live overseas. Cancel my direct debit please

Resolved! Refresh after end of device plan

Sorry if this has been asked before but I couldn't find a precise answer. I am on a Refresh tariff and a 12 month device plan which will finish this month. Once I have paid off my device is my calling plan still a Refresh plan or just a rolling month...

Resolved! I want to cancel my O2 contract. HELP!!

HiI moved to Spain 8 months ago and my phone that had my O2 simcard sopped working. I want to cancel my O2 contract but I cannot give a call to O2 customer service to cancel my contract. I would like to send an email instead. Could you please guide m...

Data missing on o2 app?

Data information is missing from my o2 app what’s going on?

Resolved! Cancel my order

Need to cancel the SIM I’ve ordered

Porting problems

I've moved from Virgin to O2 in the last few days. I supplied a PAC to O2 during the switching process and received my new O2 SIM. I inserted both SIMs to my mobile in the evening and O2 confirmed that the port would happen in two days time (since th...

Resolved! Use my phone in Greece

Hi there. I’m going to Greece for 10 days from 07 July, can I use my phone and data there with no extra costs?

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