Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring number to O2

I am trying to transfer a number from ID Mobile to O2 on my Son's phone...I ordered a 12 month O2 contract sim and it arrived today so i put it my Son's phone and obviously its the new o2 number. When i ordered the sim i entered the PAC i'd got form ...

Resolved! Billing

So I have been barred and got no way of contacting them.

Resolved! O2 Open Log in Issue

I received an email from O2 Open stating they couldn’t clearly read my payslip properly and to upload it again. When I now log in to O2 Open, the page says “Oops, sorry there was a problem”. I can see from the top of the page I’m logged in, but the w...

Resolved! Looking to set up a payment plan

I'm looking to set up a payment plan to pay off 1 of my existing bills

Resolved! change a bank account

Hi I whant to change payment, bank for my wife please

Resolved! Priority with dongle and no phone

I have 3 O2 sims in dongles and 3G routers. None of them are in phones. I would like to use O2 priority but to log in, you need to get a code sent to the registered mobile number. Because none of the sims are in phones, I can't get these codes. Is th...

Resolved! Phone bill

Is it possible to save copy of your phone bill from the app or by logging onto the my o2 website??

Resolved! Will the Disney+ £2 discount be automatically added after free trial ends?

My free Disney plus trial is coming to an end, I have had contradicting answers when contacting o2 so has anyone kept this after the trial and had the £2 discount automatically added or will I need to cancel and re add once removed?Thanks

Resolved! New contract

Hi, Hoping for some help hereI got a new contract and I am looking to swap my old number onto my new contract and cancel the old contract.How do I go about it?

Resolved! Credit File Referral

Good eveningIt’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.Does anyone know a number for...

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