Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Age restriction

I have been trying to get the age restriction taken off for over a week now. I am a new customer and was moved over from virgin on a deal. I have phoned customer services 5 times. They keep telling me it’s now sorted but it isn’t. I really want to ca...

Resolved! Confused about data

Hi thereWe live on Dartmoor and currently use Giffgaff 4g to get our internet. We have no home telephone line so we use a giff gaff sim in a dlink 953 router which we then can all hoik into. We use netflix and a few tablets but not at the same time!H...

Resolved! Spend cap

How do I change my spend cap online

Resolved! Set up direct debit

£75pounds

Resolved! Data

I have a 6gb plan and wondering if I change upgrade my monthly data allowance

Resolved! Returned. "Upgrade"

After negotiating an upgrade to my Galaxy A12 I plumped for an iPhone 12 5G with a great deal 150 GB, Unlimited texts and minutes. 6months disney+, £100 voucher and iTunes for 6months. I took my phone away on holiday to take my time setting it up, im...

Resolved! £55 has been taken out of my account but no ordee

I have spent £55.98 and had no order

Data plan

If I pay off my device plan after 30mths am I still committed to paying the data plan for the duration of the original 3yr contract when the plans are unlinked after 24mths?

Resolved! Cancel Contract taken out for someone else

Hello,My sister took a pay monthly contract out for her then boyfriend and he was paying the monthly bill. Since now separating he is refusing to pay the bill or return the phone. Is there a way of transferring the contract over to him or getting him...

Resolved! Number transfer

I’m changing from PAYG to PAYM but keeping my old number. I lost signal on the PAYG sim so swapped to the new PAYM sim and changed the number in my iPhone settings to my previous number as the advisor told me to do so. But now my iMessage won’t work/...

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