Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim only 12 month deal

I found a deal on U switch for a 40gb sim with free calls& texts at £10 for a 12 month contract, with future increases linked to CPI plus 3.9%. 2 questions please:1) Presumably the increase only applies after the 12 months, albeit the increase is det...

Resolved! Calling the UK from overseas

Hi i am in zanzibar and want to call the UK, how much per minute?

Resolved! Pay my phone bill on the 24/8/22

Dear sir madam l Alan would like to pay my overdue payment On the 24/8/22 This is when I get my pension kind regards Alan ( xxxxxxxxxxxx) [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! need to pre-pay for extra charges abroad

My wife is abroad (outside of Europe and outside of extra countries list). She has racked up costs to use up her extra charges allowance (spend cap?) after just one day.As far as I can tell, the allowance will renew in September but she needs to use ...

Resolved! My phone number has not ported across

Help!!I joined O2 yesterday moving from Vodafone, my existing number is supposed to have ported across. I contacted livechat yesterday when, after several hours, my number was still going to vodafone answer service.The person on live chat apparently ...

Credit check on sim upgrade

Hi. If I’m upgrading from a sim only plan to a device plan will there be a credit check. I’ve only had the sim for 3 months. I spoke to 2 agents and they both gave different answers. 1 say there will be a credit check the other said there isn’t. I ca...

Data roaming on a cruise ship

Morning - Any experience of this.My son is due to go an a cruise ship on Saturday with his mobile phone. Not sure how this sits with the roaming use. Ive heard that if he as at sea then his mobile will try to connect to ships own satellite antenna an...

Resolved! Apple watch with existing esim and data plans

I currently use an iPhone 12 with 2 sims. 1 sim is physical and is not from O2 (work line), the other is a pay-monthly eSim from O2 (personal line). I'm thinking of purchasing an Apple Watch and am curious if the watch will be able to share the curre...

Clearing device plan

I am really annoyed with O2. My phone is due for upgrade and I am changing provider. I requested the PAC to keep my number by text and had to ring O2 for it. I was informed I still owe money on my phone but I informed them that I checked my O2 accoun...

My new order

How do I claim the free laptop with my new phone

O2

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