Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I need to top up with monthly pack

I bought new sim today. How can buy monthly pack 10pound

No signal

Hi having issues with signal in my area and cannot accept calls. I am paying for a monthly service I am not receiving. I have checked the signal checker and it does say there is a signal problem.

Resolved! Failed Credit Check

I applied for a contract as a new O2 customer on 31/10/22 but failed the credit check but wasn't sure why. The next day I went on to O2 chat and was advised to call Equifax to check my credit report. I did this and had a credit report done and they a...

Resolved! No Service after porting

Hi, I am a new o2 customer and have had a nightmare since joining. They sent out a physical sim card which worked but i needed an esim, a pack was sent out but it would not register, and then became invalid. I had to go into a o2 store who gave me a ...

Resolved! Return email not arrived

Hi there, submitted a return request earlier today. but nothing has come into to my inbox nor junk. can anyone help? Cb

Resolved! Crossed lines

I've been experiencing a crossed lines issue all day. Everytime someone tries to call me, the call goes through to someone else and it never comes through on my phone. This has been happening with incoming calls from both local UK and international n...

Resolved! Direct debit

I want to pay the rest of my monthly instalments for an item now but don’t know how, can someone let me know if that is possible as I’m relocating and closing my bank account

International student phone contract

Hi I am a international student recently started course here. Want to get iphone with contract. Recently opened uk bank account. Is it possible to get a phone contract ?

Resolved! Phone upgrade - is it linked to the existing SIM or can another O2 SIM be used in it?

My partner and I are both SIM only O2 pay monthly customers. I am going to take advantage of an upgrade to a new phone and new sim plan - when the new phone arrives, can my partner put her sim in it and use it, as her phone is currently broken? Or wi...

Resolved! Delivery

How do I rearrange my delivery

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