Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Replacement sim

I have a new phone and need to change to a nano sim. Can I get this replaced online, or will I have to phone up to request one.

Joel9999 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Taunton, TA2 slow 2G 3G 4G network congested + calls dropping

From November 2019 until now, April 2020, I have experienced constant significant reduced service in Taunton, Somerset. Service problems experienced:4G - 0.5mb average speed3G - 0.5mb average speedCalls - I rarely use calls but in some instances they...

James-TA2 by Level 1: Joiner
  • 6 replies
  • 0 kudos


so I wanted to pay off my device and change to a sim only plan, put my PayPal details in when checking out and nothing has happened. It shows in my PayPal the money has gone out but no confirmation of the switch or anything? Any help please

ryan95 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Latest Bill Higher Than Expected

Just got my latest bill through. No added charges for calls or MMS messages or anything like that, but my monthly bill is now a little bit higher than previous. Did we get notice that this would be happening? I don't remember receiving anything?

mp87 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Why my Payment are difference?

Dear Sir / Madam, I'm try to understand why my bill cost difference to this month? I want to talk to customer service for have new deal. But my call drop twice. I don't know why? Please someone can call me ASAP explain about my bill Urgently. I want ...

Sanjeewa by Level 1: Joiner
  • 6 replies
  • 0 kudos

Spend Cap

Hi, Does anyone know how I can change my spend cap without calling Customer Services as i appreciate they are busy and when attempting to call to see if can do via IVR when confiming calling about spending cap just hangs up. Thanks

Katie86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Extra Payment from my account

HI,This time last year i got a new phone on contract. Now i have only noticed there was 3 payments being taken from my account every month for the last year. From my account you can see i'm paying my airtime bill £23 usually and the device plan is £1...

Rory13 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cancel insurances

I’ve tried to call the o2 customer services to cancel my insurance but the call is being terminated because my call is not about an upgrade or cancellation. How else can I cancel my phone insurance because it is just too expensive for me. Thank you.

Lucy06 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New sim card order

I order dwice my new sim card cos i loat my mobile... Im waiting over a week and still didn't gwn anthing