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Data usage

Alex424
Level 1: Joiner
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on ‎28-11-2022 11:37

on ‎28-11-2022 11:37

More info
 

I have 10gb of data a month.

6pm yesterday I get a text saying I have used 80%, check my o2 account online and see I have 2gb remaining. Tried to watch a video on my break and then at 9pm received a text saying I used all my data.

I check in settings to see how much mobile data I used in the day and was about 1gb for the whole day so doesn't add up and now I have no data, where has my data gone? 

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gmarkj
Level 66: Unequalled
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on ‎28-11-2022 11:42

on ‎28-11-2022 11:42

We wouldn't know @Alex424 

There are issues with data on iPhones being used without the user's knowledge.

Have you checked the data settings on your phone to see what has used it?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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