Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pac number

Hi, I was hoping to keep my old number, so far as I remember, when I orderef the sim from o2 i give as well as pac number, how long its gonna take to change it?

Resolved! Signal

I am getting really frustrated with the lack of signal I am getting! At work it’s getting worse and I really need my phone for work. Why is the signal so bad when I am at work. I can’t use Wi-Fi as it always says I have no signal. So I’m forever suin...

Contract

I simply want to renew my contract. Why is this not possible?

Resolved! New contract

I have just upgraded and the offer is an iPhone 13 128gb with 50gb of data. The deal is £37 per month but the contract is saying £52 per month. It had £15 on the plan when I went through the steps of ordering.

Resolved! Contract

Why has my contract come in stating a monthly bill of £26.34 when bill agreed in store is £18.34. £7.34 per month for 6 months plus £11.00 per month for my phone please help Regards Majella

Resolved! Declined debit card

Why is it so hard for 02 to get this issue sorted. I’ve tried 4 different bank cards all with money in and each one is decline. Sort it out!! How can I get my bill paid my daughter is abroad and is at risk of being cut off!!!

Bad 4G in summer

I live in Weymouth and every summer the 4G network is unusable in town. Whilst other networks work much better is there any way to see if there is active plans to fix the situation (its been at least 5 years of this). Im considering a change of netwo...

Resolved! Can I use my data allowance in America?

If I use the internet in America, will it come off my data allowance?

Resolved! Lost my phone no insurance still paying my contract, can I get a another phone?

Hi iv lost my phone but had no cover could I get another phone without insurance as I’m still paying the contract?

Resolved! Refund

I rang O2 as i had been charged for an account that i had previously closed. I have currently been waiting a month since my initial phone call, I rang up on the 2nd of July and was told ring back on the 18th of July when my bill would be generated sh...

O2

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