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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237265 Views
  • 2 replies
  • 2 kudos

Impossible upgrade

I have been trying to upgrade my SIM only deal to a new device plan for a pixel 6. Unfortunately O2 have updated their systems and moved many SIM only customers to their new 360 system, which means I cannot upgrade online or in store.If I try and upg...

AW82_82 by • Level 1: Joiner
  • 2180 Views
  • 12 replies
  • 0 kudos

Resolved! O2 Refresh

If I have an O2 refresh plan, that unlinks after 24 months, what are my options with the airtime?Can I change the airtime after 24 months i.e. have a 30 day SIMO?

JezR by • Level 1: Joiner
  • 475 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Phones Direct (MPD) contract - Volt & Roaming not included?

Hello, I'm looking at contract deals for a new iPhone from https://www.mobilephonesdirect.co.uk/ and their O2 contract prices are very reasonable.If I were to move to O2 through this 3rd party, would I still be able to get VOLT (I have virgin media i...

TGAC by • Level 1: Joiner
  • 1624 Views
  • 5 replies
  • 0 kudos

Resolved! Order confirmation

Recently placed an upgrade order and got a mail like this. Did this means order confirmed and waiting for restocking ?Hi xxxxSorry to bring bad news, your order is out of stock.But we're on the case. We're doing everything we can to deliver your orde...

Sam011 by • Level 2: Apprentice
  • 950 Views
  • 2 replies
  • 0 kudos

Resolved! Bill payment

Can I get my bill added to next month please 

Resolved! Appalling mobile broadband speed

Hi, does anyone else have really low speed. When I say low I had better speed on dial up years ago. My phone I get very good speed but the Alcatel box I'm lucky if I get 1mbps. Had the box and my phone in the shop, my phone speed test came back 92mbp...

Pat4253 by • Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch and loyalty discount

Hello again , if I link my Apple Watch cellular to my 02 contract M15 said that it will cost £5 extra a month which is great .does anyone know if I get a 20% loyalty discount in this addition ? Thanks community !

Bordeaux by • Level 1: Joiner
  • 704 Views
  • 1 replies
  • 0 kudos

Resolved! Problems with viewing my account payment details

Hi hopefully someone can help me. I was charged by mistake for data while in Croatia, after speaking to O2 customer service they said they would credit my account for the over charge. When my next bill arrived in August the credit hadn't been paid so...

Resolved! Billing

Hello, my bill was late this month but I’ve just made it but my phone hasn’t come back on yet

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