Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Claim

I ordered a new phone through the o2 update. As part of the offer, it stated, "Claim a set of Pixel Buds A Series and Nest Hub" And"Get an extra £100 when you buy the Google Pixel 6 or Google Pixel 6 Pro" How do I claim these as it is not clear to me...

Resolved! Roaming in Turkey

I have a sim only monthly what do I need to travel to Turkey

Resolved! Incorrect charge

HelloI hope you are wellI believe I have been charged additional for items that are included in my plan.Can you please review and update my bill accordingly.Calls to 07 numbers should be free for me from the EUSpeak soonKind regards Callum

Resolved! Airtime plan increase

My airtime plan has increased without prior notification. Is this due to the large increase in inflation this year?

Resolved! Upgrade and bill date

Hi,Does anyone know....I've recently upgraded my device and monthly plan with 02. I already had a contract with them, will my bill date remain the same or be affected by the date I changed the tariff?Thanks

Resolved! I want to upgrade but it’s telling me to wait 5 months

Don’t know why but on my o2 app I have a small amount remaining on devicebut it’s saying I must wait 5 months anyone know why????

Resolved! iPad pro

I have not received my free magic keyboard that comes with my I pad pro

Resolved! Overcharged

Hi can someone explain why the contract I had cancelled a few months ago which was £10 a month. I have been charged £182.30????

Resolved! Extra call charges when travelling to Ireland from the UK

Hi, When checking my O2 Pay Monthly account (unlimited free minutes/texts) I saw that when sailing over to Ireland from Holyhead, there was an unknown call displayed which my account states I had made:Call DetailsDate: 14 Apr 22Time: 15:36Number: 090...

Resolved! Cancelling insurance

How do I cancel the insurance on my monthly contract

O2

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