Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

Hi I have been calling to o2 serval times I had cancelled the tariff that I have make with o2 because I wanted to get phone on contract and I have been told that I will get the phone but instead of that I get only SIM card this was a big misunderstan...

Resolved! Phone insurance cover

After changing tarrif do I still have my £5 phone insurance?

Resolved! Billing

Hi I have been cut off because I didn’t pay my bill due to personal reasons how can I do a promise to pay and pay it with next months bill

My data won't work. Please help. Phone number is roaming, data roaming is turned

Hello O2,I am visiting furnace and was supposed to get 20GB of data but it isn't connecting. I have to internet connection. I have allowed for data roaming on my phone. How do I get to access the data?

Resolved! billing

with the chat adviser having confirmed applying a waiver of unforeseen and unexpected charges nearly two weeks before the billing ( i have the screen shots), it hasn't shown. should i just wait?

Resolved! When is my next payment

When is my next payment

Resolved! Esim

I've got a new phone and need to transfer my esim to the new phone. How do I do this?

Constant Signal Problems on 02

Hi everyone, I wonder if you can help me. I’ve got an iPhone 13 mini on 02. for some reason every day I’m having issues with calls losing signal to a point where the phone is becoming unusable. It’s nearly every call that I make I seem to have to end...

Resolved! Volt bundle.

I am already a VM customer with the Oomph bundle (and virgin mobile sim) and have an O2 pay monthly contract (the device part will be paid off this month). I was wondering what the process is if I change my Virgin Media bundle to a Volt Ultimate bund...

Resolved! Sim swap

I did a sim swap And everything is working data and messages just can't make or recieve calls at all, This is so frustrating as no one can call me I spoke to the customer service and they said should be complete in next few hours it's now been over 2...

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