Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to get a new contract - So. Incredibly. Awful.

I signed up for a new contract on Thursday night and I've been told to wait for another week before it can go through. My credit check hasn't been done yet. Is this normal? Everyone keeps telling me to wait and that it could take 3 to 5 days, but I d...

Moved from giffgaff to o2 pay monthly - iPhone 12

I went into store last week, signed up for a pay monthly sim plan, the store adviser helped me to get a PAC code from giffgaff said once my current SIM goes offline, switch to the new o2 sim. This happened today - I have no service on my giffgaff sim...

Resolved! Discounts?

I'm trying to reduce my monthly outgoings (like most people!).I have a sim only O2 sim that I pay £8 per month for 15gb. Is it possible to get an NHS discount on top of this or is that only for phone purchases? I have had the sim for about 4 months n...

Resolved! Old number hasn’t ported yet

Hi, I am moving from Vodafone to O2. I sent off my PAC to keep my old number which appears to have ported to o2, when I ring it it goes to an O2 messaging service. However it hasn’t ported to my new sim so I still have the new number and I can’t get ...

Resolved! Porting not worked

Hello. I have just moved to O2 and my old (giffgaff) number was due to port today. My giffgaff SIM stopped working this morning (as expected) and then at midday today I lost service on my O2 esim. I waited all afternoon hoping it would spring into li...

Resolved! Esim

Hi; getting an esim sent out today but my signal has gone since about 5pm. Is this related to the esim ?

Resolved! Does O2 send 'you have used x% of your data' warnings?

Or do I have to set this up in the phone? Obviously I can check the app, but I'd rather not have to.

Resolved! Tracing received calls

Is it possible to find out the date of a received call from Dublin? I am trying to process a passport application with Eire and I need to know the date the passport office in Dublin rang me.

Resolved! Moved from LycaMobile to o2 pay monthly - Text Msg Not Receiving. PAC Applied to use same number.

Moved from LycaMobile to o2 pay monthly - Text Msg Not Receiving. PAC Applied to use same number. I am unable to receive any Text Message. Please check the Porting Configuration for the Text Message.

Resolved! Sim swap

I’m in Isreal on holiday and I opened up a new contract. My number still hasn’t moved over. Is there a way I can speak with o2 that won’t cost £3 per minute pls?

O2

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