Porting - Old sim dead, but number not transferred

[knucklehead]

Hi all,

New contract 5 days old (flip 4)

requested port at sign up and has just started today, i lost signal on old sim at around midday today and 'out of service message' when try call. ...However as of 6 hours later, the ported number still has not been transferred/activated to the new sim (o2)!?

Keep restarting every 30 mins or so...

Do i need to be worried?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Guide: Migration & porting into O2  

[Breanna]

Hi @knucklehead did your port go through?

[knucklehead · Accepted solution]

@Breanna yes it did, thank you!

But not till this morning, took overnight so 18 hours without my number 

[Breanna]

@knucklehead That's good to hear that it went through. It does say it can take up to 24 hours so I guess, still under the deadline 😅