Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order didn’t receive

I have ordered a O2 sim card. I have tracked my order on the O2 app and it appears COMPLETE, but I didn’t receive it. The tracking number provided isn’t recognised by Royal Mail. What should I do? It was sent 10 days ago, and I’m been billing for all...

Resolved! Can’t excess data abroad

I can’t excess mobile data abroad except on Wifi.

Resolved! Need to change my address

I’ve just moved to a new build house and my address isn’t showing up when I put my postcode in. Need it changed so I can order a new handset

Phone blackout

I stay in G697JG area and my phone is in totally blackout had anyone else have the same issues

Resolved! Adding UNiDAYS 30% off airtime

Hi! Just got the iPhone 14 instore today. Was close to closing time so did my data transfer at home & the staff also told me I could add UNiDAYS’ current 30% off airtime offer to my plan myself once I set up my new phone. I’m really struggling to do ...

Resolved! I want an esim package

I can't get an esim package! Went to a o2 store and was told a 2 hour wait! Tried calling- can't help! Tried the o2 ap - no help! Tried o2 chat - no help! I just want an esim package for my samsung watch. What o earth can I do!?

Resolved! New phone application

How do I know if my application has been approved

Resolved! My phone seem not working after I change to monthly payment ?

My phone number is [Removed] I have tried to speak to someone was change the plan from pay as you go to monthly payment but seem not working yet . And I’m bit confused I got new sim cars arrived but I need advice what to do and I need to keep my old ...

Resolved! Bill query

I have been charged for using my phone in EU (France) but stayed within my minutes and data. I also want to remove Disney + from my account but can't figure out how to do that.

No service after porting number

I’m searching for urgent help as I’ve now been without service for a days and probably more by judging from previous issues on this forum I arranged porting to happen on Tuesday. Lost temp o2 number at 9am then EE at 4pm however my o2 sim stayed at s...

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