Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My payment

The money for my bill came out a few days ago and then got reserved. And the money isn't in my account. And now got message saying I need to pay my bill. I dont understand what has happened

Resolved! Air time bill

Had a phone call from o2 stating my bill would be lowered

Resolved! Phone Contract

I recently got a phone from 02 monthly contract am I able to return it back as it’s been less than 14 days

Resolved! What happens if I don’t do an upgrade

My contact is up at 1/12/21 if I don’t upgrade do I stay on my same tariff at the same cost

Resolved! Buying a phone

When buying a phone, do you need to buy the data with it or can you buy it with just the phone?

Resolved! Spending cap

How do I make a spending cap ? Currently at £0 but need to change it

Resolved! Still not received my sim only sim card

I haven't received my contract yet can this be chased up please

Resolved! India roaming

Hi team, I want to know if there is any tariff plan for India roaming? or anything that I can buy upfont to make the calling go less. will be good to learn. Regards Anandita [personal details removed]

Resolved! Upgrade with no payment

Is it possible to upgrade my current device, without paying the device off. I have an iPhone XS Max, it has seen better days. I am currently suffering with network issues. So calls always seem to cut out, or not come through. My device plan runs out ...

Resolved! Change bill date

Hi, I would like to change my bill date to the 1st of every month if possible? Thankyou.

O2

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