Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Finished paying phone contract. Help!

So my iPhone XR has been on a 12 month contract. I've just finished paying off the monthly payment for the phone and says it's now settled(I'm still paying for my tariff) Do I have to ring o2 to cancel the direct debit for the phone contract itself? ...

Why does O2 make life so hard???? PAC Code impossible

I havew recently moved to O2, I have a Vodafone PAC Code, i cannot enter it anywhere online and the PAC switching form has had a 405 Error for 2 weks! I will be moving back to Vodafone as it is impossible to actually get O2 to take my PAC Code Have t...

Resolved! sim

my contract ended. I want to keep the phone and just have sim only, I only need 4GB. the tariffs Im offered are all £20 + but sim only is £10 - what is the difference? and how do I just change to sim only

Resolved! PAC transfer time

Hi,I received my SIM card yesterday and I provided the PAC at the time of ordering the card. How long does it take for my old number to be restored to my new SIM?

Resolved! Billing

I recently had lost my job and have since started a new job but don’t get paid till end of the month

Resolved! Can I port my number after I've ordered a sim?

Hi, I want to switch to O2 from my current provider - do I order a sim first, and then port my number, or do I have to port my number first?

Resolved! My payment

The money for my bill came out a few days ago and then got reserved. And the money isn't in my account. And now got message saying I need to pay my bill. I dont understand what has happened