barring document

[jev]

Hi,

I lost my handset and reported loss to O2 thus bar was put to my sim and handset. I was issued with a new sim which should be activated within 24 hours but its not and I don't know why. In addition, my insurance company asking for barring document (kind of confirmation of loss report) but I haven't received any and don't know how to order. Online chart not available and sim not activated thus can't make a call. Any advice?  Thanks

[Cleoriff]

Hi @jev Some information here on activating your sim https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim  If you need any help then try live chat or borrow a phone and contact O2 https://www.o2.co.uk/contactus

[Cleoriff]

Just to add I have tried Live Chat and they are available.

Or as I said borrow a mobile phone or use a landline and ask Customer services for further help

[jev]

Sim was swaped at the store yesterday and I received email confirmation that activation can take up to 24h. Can't do it online because don't have working sim

[jev]

Unfortunately Live Chat not available at my computer 😞

[jev]

thanks for advice but probably would have to go to the store to sort this out

[Bambino]

@jev If you have an O2 store nearby, that would be your best option. They will be able to call customer service so you can speak to them directly.

[Cleoriff]

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@Bambinowrote:

@jev If you have an O2 store nearby, that would be your best option. They will be able to call customer service so you can speak to them directly.

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Totally agree @Bambino. If all other options are unavailable to @jev then this will be the best thing to do

[Cleoriff]

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@jevwrote:

Sim was swaped at the store yesterday and I received email confirmation that activation can take up to 24h. Can't do it online because don't have working sim

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Just noticed this comment @jev. Have you tried rebooting the phone (turning it on and off) This may be all you need to get the activation started.

[jev]

Every hour I reboot the phone but nothing 😕 

Thanks guys for advice, I'm going to the store and hope they will sort this out