on 12-01-2017 02:37
I've had 3 payments deducted from my debit card for automatic top ups for a pay and go service since ceasing the service in November 2016. I was only in the UK for 2 weeks in November last year, I used my old O2 SIM, then replaced it with my Australian one [Not O2] as soon as I returned to Australia. My UK SIM card has most definitely not been used since about 21st November.
My bank statement shows 3 payments of 10 pounds each in December 2016 and January 2017, the most recent ones were the 10th and 11th January. It shows the following information about the deduction-
Can someone from O2 help me with this? I need to stop these deductions and recover the amount that I haven't used. Thanks, Sara
Solved! Go to Solution.
on 12-01-2017 03:04
It may possibly be that you set up auto-topup but you should be able to cancel in My O2
If not then you need to contact customer service and ask for a refund.
I doubt very much that it is anything fraudulent as it's your own number that has been topped up for £10/time and not someone else's for £30 or more.
on 12-01-2017 06:32
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)