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automatic top ups

I've had 3 payments deducted from my debit card for automatic top ups for a pay and go service since ceasing the service in November 2016.  I was only in the UK for 2 weeks in November last year, I used my old O2 SIM, then replaced it with my Australian one [Not O2] as soon as I returned to Australia. My UK SIM card has most definitely not been used since about 21st November.

My bank statement shows 3 payments of 10 pounds each in December 2016 and January 2017, the most recent ones were the 10th and 11th January. It shows the following information about the deduction-

Retailer Location:


Can someone from O2 help me with this? I need to stop these deductions and recover the amount that I haven't used. Thanks, Sara

Posts: 83,188
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: automatic top ups

It may possibly be that you set up auto-topup but you should be able to cancel in My O2


If not then you need to contact customer service and ask for a refund.

I doubt very much that it is anything fraudulent as it's your own number that has been topped up for £10/time and not someone else's for £30 or more.



Posts: 114,079
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: automatic top ups

You could also try talking to your bank about the charges.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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