This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Yearly Upgrade

Craigzeh
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-02-2019 22:48

on ‎20-02-2019 22:48

So I got Involved with the yearly Upgrade when it first came around with my Galaxy S8. After a year I swapped to the Galaxy S9+ which at the time was on the same plan and also offering the yearly Upgrade. I was able to see when first signing up for it that I'd be able to upgrade after 12 months.

I've since noticed that when I log in it tells me I can't upgrade until 2020. I see that the yearly Upgrade plan was pulled but surely they can't pull those already on the plan? Is there a reason mine is no longer showing?
Message 1 of 19
5,462 Views
0 Kudos
18 REPLIES 18

Hypermused
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎26-02-2019 11:50

on ‎26-02-2019 11:50

I don't know if it helps but I got S9+ on "upgrade on us" on 12 March 18. About the date the S9+ came out.
Message 11 of 19
2,158 Views
0 Kudos

Craigzeh
Level 1: Joiner
In response to Hypermused
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-03-2019 10:15

on ‎11-03-2019 10:15

Sorry to revive this, but is there some way I can have someone confirm when the yearly upgrade offer ran until? I'm trying to confirm if the deal was still available at the time of my purchase.

Message 12 of 19
2,132 Views
0 Kudos

MI5
Level 94: Supreme
In response to Craigzeh
  • 151828 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎11-03-2019 10:31

on ‎11-03-2019 10:31

@EmilieT can you help @Craigzeh ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 19
2,129 Views
0 Kudos

EmilieT
Former Staff
In response to MI5
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎11-03-2019 11:02

on ‎11-03-2019 11:02

@Craigzeh I can try to find out more on my end, but I'd also like to get someone to look at your account specifically so we can help better! I'll send you a Private Message in the next few minutes to get a few more details slight_smile

 

Thanks @MI5 for the mention!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 14 of 19
2,124 Views
0 Kudos

Bear51
Level 1: Joiner
In response to EmilieT
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-04-2019 12:22

on ‎02-04-2019 12:22

I have had exactly the same problem.  Did you get this resolved?

Message 15 of 19
2,095 Views
0 Kudos

Bear51
Level 1: Joiner
In response to Craigzeh
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-04-2019 12:26

on ‎02-04-2019 12:26

I did the same as you.  Went for the higher GB tariff, got an extra 10gb free on 20GB tariff  Jan 2018.

 

The offer for the yearly upgrade, where O2 paid your balance was running and I qualified but now it is not showing on my account and I keep being told that I can pay my balance off then trade in my phone to get  roughly the same amount back.

 

SO frustrating

Message 16 of 19
2,091 Views
0 Kudos

MI5
Level 94: Supreme
In response to Bear51
  • 151828 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎02-04-2019 12:33

on ‎02-04-2019 12:33

@Bear51 wrote:

The offer for the yearly upgrade, where O2 paid your balance was running and I qualified but now it is not showing on my account and I keep being told that I can pay my balance off then trade in my phone to get  roughly the same amount back.

If they are offering you the same value for trade in as you owe on the device, that is the same thing as the yearly upgrade anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 19
2,087 Views
0 Kudos

Bear51
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-04-2019 12:51

on ‎02-04-2019 12:51

It is give or take £20 but the idea of the offer was that O2 paid your balance rather than me pay out £320 and then wait to receive it back. 

 

With the new refresh plans you can upgrade at anytime by paying your balance, it isnt a special promotion to anyone as everyone can do it.

Message 18 of 19
2,085 Views
0 Kudos

MI5
Level 94: Supreme
In response to Bear51
  • 151828 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎02-04-2019 13:26

on ‎02-04-2019 13:26

If you take phone in store they can credit your account immediately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 19
2,079 Views
0 Kudos
Top Kudoed Authors
View All
Top