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Wrong data amount

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Emilyihc
Level 1: Joiner
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‎19-11-2020 15:13

‎19-11-2020 15:13

Hi,

 

I bought a black Friday deal with an 02 Simcard for 100GB, however, its only showing 90BG on 'My O2'.

 

Any idea how I go about fixing this? I can't see anything online, nor can I find a phone number/chat option.

 

Any help will be much appreciated.

 

Thanks,

Em

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MI5
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‎19-11-2020 15:15

‎19-11-2020 15:15

@Emilyihc 

Where did you buy the deal and have you checked if you have an extra bolt on for 10gb?

Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150299 Posts
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Registered:

‎19-11-2020 15:15

‎19-11-2020 15:15

@Emilyihc 

Where did you buy the deal and have you checked if you have an extra bolt on for 10gb?

Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Emilyihc
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‎19-11-2020 15:19

‎19-11-2020 15:19

Hi,

 

Bolt-on indeed was the missing link!

 

Thanks MI5!

 

Em

 

 

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MI5
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‎19-11-2020 15:33

‎19-11-2020 15:33

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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