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Level 1: Joiner
Posts: 14
Registered: ‎20-09-2019
Accepted Solution

WiFi calling not working after swapping to esim

I’ve just swapped my SIM card over to esim on my iPhone XS and can not use WiFi calling. 

 

Just get get a message to contact O2 but when I check the website it’s enabled. 

 

 

Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: WiFi calling not working after swapping to esim

@BuggsUK 

May take upto 24 hours to enable so wait until tomorrow and if no good then, call customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 14
Registered: ‎20-09-2019

Re: WiFi calling not working after swapping to esim

Thanks, I’ve just noticed that while data is working I can’t make or receive call on my o2 number.
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: WiFi calling not working after swapping to esim

Have you rebooted?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 14
Registered: ‎20-09-2019

Re: WiFi calling not working after swapping to esim

Yes rebooted a few times. I have signal and data is working just can’t make or receive calls
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: WiFi calling not working after swapping to esim

I'd contact customer service to check over your account and make sure it's activated properly.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 14
Registered: ‎20-09-2019

Re: WiFi calling not working after swapping to esim

Spoken to customer services and was told the sim is still activating and that can take up to 24 hours, so looks like I can’t use my phone for until then.

Not holding out much hope as she didn’t seem to understand what I was talking about. She said turn the phone off and on until it connects I pointed out I have signal but can’t make calls which when she said 24 hours.

Not impressed
Posts: 88,231
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: WiFi calling not working after swapping to esim

Unfortunately 24 hours is the maximum timescale for everything to come online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 14
Registered: ‎20-09-2019

Re: WiFi calling not working after swapping to esim

Thanks for your help, will see if it’s working tomorrow. As I said not holding out much hope. Also tried turning off my phone and see if I can receive call on my Apple Watch but that isn’t working either.
Level 1: Joiner
Posts: 14
Registered: ‎20-09-2019

Re: WiFi calling not working after swapping to esim

So now I can send and receive text and use data but can’t make phone calls.

If I try and call my O2 number it says the number has not been recognised. Also the data plan has been removed from the watch.

Now 10 hours after I done the sim swap.