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Wi Fi connection

Anonymous
Not applicable

on ‎18-01-2018 21:10

on ‎18-01-2018 21:10

I have tried everything to connect my samsung galaxy to my home internet , every you tube vid , no luck . o2 guru , it will connect to work wi fi straight away . It will connect via my iphone straight away . Help

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MI5
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on ‎18-01-2018 21:15

on ‎18-01-2018 21:15

What frequency is your router on?
Some phones will only work on 2.4ghz and not see 5ghz frequencies.
What phone and what wifi router are we working with?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-01-2018 21:26

on ‎18-01-2018 21:26

Hi . I'm  techno phobe . I have bt wifi and everything connects . I had O2 check the phone , they connected it fine to my other phone , it connects straight away to my works wi fi . It twirls and says connecting then doesnt 

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Anonymous
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In response to Anonymous

on ‎18-01-2018 21:27

on ‎18-01-2018 21:27

It's a samsung galaxy J3

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MI5
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on ‎18-01-2018 21:34

on ‎18-01-2018 21:34

As it's a BT hub there may be a problem with the smart setup feature and splitting the bands usually helps.
See this BT helplink on how to turn it off http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎18-01-2018 22:47

on ‎18-01-2018 22:47

@Anonymous - that is the most likely cause, and another BT link here specifically covers symptoms, and gives a step-by-step walk-through of how to split the 2.4 and 5 channels on your BT hub.  Good luck!

 

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1/session/L2F2LzEvdGltZS8xNTE2MzE1Mzg4L3NpZC9BazEqejVEbg%3D%3D

 

Links to O2 Social Media Team here
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Marjo
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on ‎19-01-2018 15:50

on ‎19-01-2018 15:50

Hey @Anonymous please do let us know if the above helped with connecting to the wi-fi and if you have any further questions. slight_smile

 

Cheers for your help @MI5 and @pgn! thumbsup

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