Why is there no complaints telephone number?

[Anonymous]

I would like to make a complaint about the shoddy service and lies made by the o2 Guru chat service. Though they use English names the Guru Chat works out of India.

First they messed up my number port from Tmobile to o2. They then tried to make up excuses that it was my fault that the port did not take place. Well that took about 2 hours to resolve until o2 admitted they were at error.

They agreed to credit me with £20 as I had to get another PAC code from Tmobile who charge a full months line rental whether you use the code on day 1 or 30.

The manager said if I top up by £20 she would refund me the money. So I did that only to be told she could not refund me but decided to add £20 credit to my PAYG account.

After a few more hours of discussion with the Guru Complaints chat Manager he agreed that I was advised wrongly but said he could do nothing.

All I asked was for them to refund the £20 that I had already paid o2 as was agreed. But now having spent half a day over this I called up Uk Customer service who said there was no complaints telephone number. I asked for a call back from a manager - but no susprise it didnt happen.

I emailed in a complaint but I doubt anything happens. I am only left with asking my bank to issue a chargeback. I don't want to ever use o2 again. I am going to get my money back and be done with this joke of a company.

[Anonymous]

I have been compensated but not in the way that was agreed so the remedy was acceptable but not in it's delivery as first agreed. That is the issue - no matter how you try to defend o2 you have nothing to stand on.

This should never had to get this far but due to o2 service personnel bone headedness it has.

[Liquid]

If we do not have the full facts that is not our fault. You came for advise in future don't withhold information.

[Anonymous]

It is your fault. I provided details you then made assumptions. In a position of asymmetric information where you lack data you should have asked for more data first before making assumptions and then basing wild opinions on these assumptions.

[Liquid]

"They agreed to credit me with £20 as I had to get another PAC code from Tmobile who charge a full months line rental whether you use the code on day 1 or 30."

Your first post kind of implies that you were given exactly what was agreed.

You didn't bother to mention until the last couple of posts that you had it in writing. Instead of continuing arguing you could of provided that simple fact and I would of understood.

Hey ho you can't please everyone.

Good luck with your complaint.

[Anonymous]

If you read my first line in the opening post I did say Guru Chat Service so the whole interaction was online and written.

I am not here to antagonise o2 or anyone else but I am simply holding my ground.