Why is my account showing a phone I don't have ?

[Anonymous]

My account says I have one phone and I know that it is not the one I am using! I cannot change the imei or the type of phone on the account.

It also says I am not eligable for an upgrade - I have never upgraded and have had the account for approx 15 years! when will I be eliable ........

[Anonymous]

Hi,

Phone o2 on 202 to clear this up.

[MI5]

My O2 automatically picks up the phone you are using. You need to call 202 and find out why you don't have an upgrade option. Further down the page is a completed orders section. When was your last order completed?

[Anonymous]

Being as I am abroad at the moment I will have to wait til I return to the uk to call 202, and I put credit on a few weeks ago.

What would the 202 number cost me from abroad?

[MI5 · Accepted solution]

As you are PAYG you will need 4445 when you return home....

From your O2 mobile 4445 25p per call

*From a landline 0844 809 02225p / min

**From abroad +44 7860 980 202International rates†

I also believe PAYG accounts don't show upgrade options as you are free to change phones whenever you wish......

[Anonymous]

What do you mean by a completed order?

[Anonymous]

Thank you, so why does carphone warehouse say PAYGo upgrades? Confused

[MI5]

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@Anonymous wrote:

What do you mean by a completed order?

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Don't worry, not relevant in light of PAYG info.... See my response above.....

You can upgrade - anytime you like.

[perksie]

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@Anonymous wrote:

Thank you, so why does carphone warehouse say PAYGo upgrades? Confused

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Unless people tell us whether they're on Pay Monthly or Pay and Go, there will always be confusing answers.

[Anonymous]

CPW don't typically charge you the Credit top up fee wanted on a new PAYG handset purchased and can give a bit off the phone when you payg upgrade.

They simply scan the sim card from your phone which sends a code to your phone which they then use.

I believe you must have been an o2 customer for 6 months {I think}

o2 dont charge you the credit top up fee wanted. {in my experience of getting another handset from them anyway}

My apologies for asking you to ring o2 on 202. When you mentioned you were not showing an Upgrade , I automatically assumed you were a Pay Monthly Contract Customer