on 30-09-2013 17:59
on 30-09-2013 17:59
My account says I have one phone and I know that it is not the one I am using! I cannot change the imei or the type of phone on the account.
It also says I am not eligable for an upgrade - I have never upgraded and have had the account for approx 15 years! when will I be eliable ........
Solved! Go to Solution.
30-09-2013 18:11 - edited 30-09-2013 18:13
30-09-2013 18:11 - edited 30-09-2013 18:13
As you are PAYG you will need 4445 when you return home....
From your O2 mobile 4445 25p per call
*From a landline 0844 809 02225p / min
**From abroad +44 7860 980 202International rates†
I also believe PAYG accounts don't show upgrade options as you are free to change phones whenever you wish......
on 30-09-2013 18:03
on 30-09-2013 18:03
Hi,
Phone o2 on 202 to clear this up.
on 30-09-2013 18:04
on 30-09-2013 18:11
Being as I am abroad at the moment I will have to wait til I return to the uk to call 202, and I put credit on a few weeks ago.
What would the 202 number cost me from abroad?
30-09-2013 18:11 - edited 30-09-2013 18:13
30-09-2013 18:11 - edited 30-09-2013 18:13
As you are PAYG you will need 4445 when you return home....
From your O2 mobile 4445 25p per call
*From a landline 0844 809 02225p / min
**From abroad +44 7860 980 202International rates†
I also believe PAYG accounts don't show upgrade options as you are free to change phones whenever you wish......
on 30-09-2013 18:14
What do you mean by a completed order?
on 30-09-2013 18:16
Thank you, so why does carphone warehouse say PAYGo upgrades? Confused
30-09-2013 18:16 - edited 30-09-2013 18:16
30-09-2013 18:16 - edited 30-09-2013 18:16
@Anonymous wrote:What do you mean by a completed order?
Don't worry, not relevant in light of PAYG info.... See my response above.....
You can upgrade - anytime you like.
on 30-09-2013 18:22
on 30-09-2013 18:22
@Anonymous wrote:Thank you, so why does carphone warehouse say PAYGo upgrades? Confused
Unless people tell us whether they're on Pay Monthly or Pay and Go, there will always be confusing answers.
30-09-2013 18:24 - edited 30-09-2013 18:29
CPW don't typically charge you the Credit top up fee wanted on a new PAYG handset purchased and can give a bit off the phone when you payg upgrade.
They simply scan the sim card from your phone which sends a code to your phone which they then use.
I believe you must have been an o2 customer for 6 months {I think}
o2 dont charge you the credit top up fee wanted. {in my experience of getting another handset from them anyway}
My apologies for asking you to ring o2 on 202. When you mentioned you were not showing an Upgrade , I automatically assumed you were a Pay Monthly Contract Customer