Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lowering tarriff

Just a quick one, I want to lower my tarriff and I can do this using 'my O2' however I'm coming up to the end of the contract in a few months and the last thing I want is to accidentally extend the length left on my contract.Suppose I just need a bit...

Upgrade Team

Hi, Has anyone else had a poor online chat with O2. I was just wanting to check why my early upgrade price had not reduced from£120 after I made my monthly payment (which I was told before the payment it would on previous online chat).I was then info...

Resolved! Early cancellation

Hi, I called customer services as my phone had broken and asked if I could cancel my contract on the 19th July as I had been offered a good deal elsewhere, my normal contract date would have been October but they said I had the three month upgrade th...

Resolved! International charges

I have the o2 international bolt on yet i have still managed to accumulate a bill of £30 i notice the charges were £9.10 for text messeges and the rest on calls Now while i was away in Turkey i mainley used imessge via wifi, i probably sent 15-20 tex...

Resolved! Oops, your order hasn’t been submitted.

trying to buy myself a galxy s4 and this comes up at the last hurdle.. any ideas?my card number is correct and i have more than enough in the bank etc

Resolved! Text From Isle of Man - Now costs extra

I would like to know when the change was made that texts made while in the Isle of Man would incure charges outside of your bundle minutes. They havent in the past. I am only talking about a couple of quid, but surely I should be notified of this cha...

Resolved! Can't update credit card details

I've not been able to update the expiriy date on my pay and go credit card on the O2 website for auto topup - all I get is a message "oops something has gone wrong". Its been like this for 6 months now, and almost ever month I've phoned O2's customer...

Resolved! text messages that I send often take hours to get there

It often takes my texts messages many hours to reach the person, sometimes as many as 12. Likewise it can take as much time for messages to reach me. As my contract is almost up (I am eligible for a new phone already), I have to consider changing fro...

Resolved! Not receiving texts

Currently using a Xperia Z and since about 6:30pm i've not been able to receive texts from other numbers, but i can send them out. Really not happy about this i've texted Active to 2020 and still unable to receive texts.

Resolved! Pay go go International charges

Hi, I have bought O2 SIM this morning (with two top ups of 10 pounds each) and converted it to Pay go go international SIM by calling 4444. I called Canada 2-3 times for total of 10 minutes; to my surprise my balance is now o.99 pounds. As per posted...

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