Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! trying to upgrade and have waited over 3 hours on hold over the past 3 days!

I have been an o2 customer for over 12 yrs and my contract is due for renewal, so i thought id call and upgrade my phone. I have tried numerous times in the past three days to get through but still havent been able to speak to anyone. Feel like i sho...

Resolved! Internet Usage

On my contract I get 500MB of internet a month. In he early days of last month, I checked my bill and found that I had 25MB of internet with over 15 days on my bill left. I thought nothing of it and simply thought that I had used a lot of internet, b...

Resolved! samsung galaxy ace wifi / data charges

Hi , i am George , 58 year old male , got new phone galaxy ace 2 months ago , never use it for internet use / data etc , just purely phone , but geo charged 15 quid last month for usage of wi fi , argued the point of never use it , but they say i sho...

Resolved! Payment card edit

How do I update my debit card on my 02 account

Resolved! Termination fee...

ok my head is spinning at the momement I cancelled my contract - doneI payed my last bill, 04-05-2013 now for some reason, not that im complaining for my bill for 04-06-2013i have nothing to pay and was £6 CR. which makes sense as my phone was cut of...

Resolved! Pac code

How do I find out my pac code?

Resolved! What company call bars there own customer service number?

O2!!! I paid my bill via a card transaction over the phone the other day in full. But apparently cos the person in customer services put all the money into my airtime my phone plan side of things never got paid so im in credit in my airtime but 25 in...

Resolved! can you cancel simplicity online via my o2?

im abroad and cant ring 202. need to cancel simplicity asap and been in phone queue for ringing from abroad for twenty minutes now

Resolved! accepted for a contract or not

Hi, i would like some help to know if i have been accepted for my contract or not. i recieved an email saying that my order is being processed and dispatched shorlty, does this mean it has gone through. Many ThanksNick

Resolved! My order never arrived

I ordered a new sim and phone which was meant to have to arrived yesterday. I checked my post and nothing. I then checked the order status on my account and it's marked as 'complete'. I am right in thinking that it means that its been delievered? Wha...

O2

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